Employer Industry: Retail and Home Improvement

Why consider this job opportunity:
- Salary up to $96,900 annually
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available (excluding certain states)
- Supportive and collaborative work environment
- Chance to make a significant impact on customer experience through data analysis

What to Expect (Job Responsibilities):
- Analyze trends and patterns affecting customer experience using Contact Center tools and databases
- Collect, clean, and transform data for statistical analysis to support business challenges
- Communicate insights and recommendations to business leaders in a clear and actionable manner
- Collaborate with cross-functional teams to identify and implement process improvements that enhance customer experiences
- Provide recommendations for continuous improvement of survey programming and data analysis processes

What is Required (Qualifications):
- Bachelor's Degree in Analytics, Computer Science, or a related field
- 3-5 years of experience in data mining, analysis, and modeling using large data sets
- 1-2 years of experience in customer experience data analytics and visualization
- 1-2 years of experience with Contact Center practices, systems, and tools
- Advanced capability with Office applications (e.g., Excel, PowerPoint, Access)

How to Stand Out (Preferred Qualifications):
- 1-2 years of experience with feedback management and data analytics platforms
- 1-2 years of experience with advanced predictive modeling practices and tools

#RetailIndustry #DataAnalysis #CustomerExperience #RemoteWork #CareerGrowth

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