Employer Industry: Data Analytics and Customer Experience Solutions

Why consider this job opportunity:
- Salary up to $99,900 annually
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer experience and interaction quality
- Work with cutting-edge data analysis and visualization tools

What to Expect (Job Responsibilities):
- Analyze trends and patterns affecting customer experience using contact center tools and databases
- Support business challenges by collecting, cleaning, and transforming data for statistical analysis
- Communicate insights and recommendations to leadership in clear, understandable themes
- Collaborate with cross-functional teams to identify and implement process improvements
- Mentor team members and pursue self-development while adapting to feedback and changes

What is Required (Qualifications):
- Bachelor's Degree in Analytics, Computer Science, or a related field
- 3-5 years of experience in data mining, analysis, and modeling using large data sets
- 1-2 years of experience in data analytics, visualization, and customer experience
- 1-2 years of experience working with contact center practices, systems, and tools
- Advanced capability with Office applications (e.g., Excel, PowerPoint, and Access)

How to Stand Out (Preferred Qualifications):
- 1-2 years of experience with feedback management and data analytics platforms
- 1-2 years of experience with advanced predictive modeling practices and tools

#DataAnalytics #CustomerExperience #CareerOpportunity #CompetitivePay #RemoteWork

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