Employer Industry: Telecommunications

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary and benefits package
- Flexible work schedule, including evenings, weekends, and holidays
- Supportive and collaborative work environment
- Chance to make a positive impact on customer experience

What to Expect (Job Responsibilities):
- Train and motivate employees, manage work assignments, and resolve conflicts
- Lead team to ensure schedule adherence, issue resolution, and quality standards
- Provide coaching and mentoring to foster engagement and high performance
- Analyze call trends and provide solutions for handling customer inquiries
- Communicate service interruptions and resolve escalated issues

What is Required (Qualifications):
- Minimum 4 years of experience managing a team
- Knowledge of cable and telecommunications products and services
- Strong technical analysis skills
- Experience in Contact Center Operations
- Excellent oral and written communication skills

How to Stand Out (Preferred Qualifications):
- Familiarity with Customer Experience metrics
- Ability to drive departmental change

#Telecommunications #CustomerExperience #CareerOpportunity #CompetitivePay #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.