Employer Industry: Home Warranty and Solutions Provider

Why consider this job opportunity:
- Salary up to $17.25 hourly
- Opportunity for annual performance-based bonuses and sales incentives
- Comprehensive benefits package including healthcare, life insurance, paid time off, retirement, and education reimbursement
- Work remotely while being based in Detroit, Michigan
- Supportive and collaborative work environment with a focus on employee growth and development

What to Expect (Job Responsibilities):
- Sell home warranty and energy-related products and services to residential and commercial customers
- Make outbound calls to promote and sell products/services while handling incoming inquiries
- Identify customer needs and tailor solutions to effectively meet those needs
- Achieve and exceed individual and team sales targets and performance metrics
- Maintain accurate records of customer interactions and sales activities in the CRM system

What is Required (Qualifications):
- High School Diploma or GED required; Bachelor's degree or equivalent work experience preferred
- At least 3 years of experience in customer service, with strong skills in resolving customer issues
- Proven track record of meeting or exceeding sales targets/quotas
- Familiarity with CRM software and maintaining accurate records of customer interactions
- Minimum of 2 years in a hospitality, customer retention, customer service, or sales role, preferably within a contact center environment

How to Stand Out (Preferred Qualifications):
- Knowledge or experience with HVAC equipment and home warranty services
- Bilingual (Spanish) speaking skills
- Experience working in a high-volume and fast-paced contact center environment
- Proven ability to work successfully in a results-oriented environment
- Experience in direct and up/cross-selling when presented with opportunities

#HomeWarranty #CustomerService #SalesOpportunities #RemoteWork #CareerGrowth

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