Employer Industry: Customer Service for Self-Defense and Firearm Advocacy

Why consider this job opportunity:
- Starting salary up to $20.00/hour, based on experience
- Eligible for commission and shift premiums based on days and hours worked
- 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- Workplace flexibility with Headquarters, Work-From-Home Remote, and Hybrid options
- Robust insurance coverage options including Medical, Dental, Vision, and more
- Complimentary membership and discounts through the USCCA

What to Expect (Job Responsibilities):
- Field customer, member, and prospect contacts through digital and voice platforms to troubleshoot and resolve issues
- Respond to customer inquiries with knowledgeable and respectful answers, skipping scripted responses
- Deepen and retain member relationships through engaging conversations
- Sell new memberships and USCCA products that meet customer needs
- Meet or exceed established targets for advisor efficiency, sales, and retention

What is Required (Qualifications):
- High School diploma or equivalent required; Associate's degree or higher preferred
- Prior work history in a customer service or sales role, preferably in an omni-channel environment
- Required to pass and maintain Producer Property and Casualty License; paid training provided
- Excellent interpersonal skills with strong written and verbal communication abilities
- Computer fluency with a working knowledge of software applications and advanced internet functions

How to Stand Out (Preferred Qualifications):
- Experience in self-defense knowledge and training; familiarity with firearms is a plus
- Demonstrated ability to employ patience, empathy, and strong listening skills in customer interactions
- Ability to work well in a team environment, whether in-office or remotely

#CustomerService #Sales #RemoteWork #CareerGrowth #USCCA #JoinUs

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