Employer Industry: Customer Service and Support for Firearms and Self-Defense

Why consider this job opportunity:
- Starting salary up to $20.00/hour, based on experience
- Eligible for commission and shift premium based on days and hours worked
- 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
- Complimentary USCCA Elite Membership & Store Discounts

What to Expect (Job Responsibilities):
- Respond to customer, member, and prospect inquiries through digital and voice platforms, ensuring effective resolution of issues
- Engage in meaningful conversations to deepen and retain member relationships
- Maintain up-to-date knowledge of products, services, and promotions to provide accurate information
- Sell new memberships and USCCA products while matching customer needs through a “find needs, fill needs” approach
- Meet or exceed established targets for advisor efficiency, sales, retention, and customer satisfaction

What is Required (Qualifications):
- High School diploma or equivalent required; Associate’s degree or higher preferred
- Prior experience in a customer service or sales role, preferably in an omni-channel environment
- Ability to pass and maintain Producer Property and Casualty License; paid training provided
- Excellent interpersonal skills with strong written and verbal communication abilities
- Computer fluency with a working knowledge of software applications and advanced internet functions

How to Stand Out (Preferred Qualifications):
- Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary
- Demonstrated ability to employ patience, empathy, and strong listening skills in customer interactions

#CustomerService #SelfDefense #RemoteWork #CareerGrowth #CompetitivePay

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