Work Schedule Standard (Mon-Fri)
Environmental Conditions Office
Job Description What will you do? As a Content Optimization Specialist, you will maintain and refine our knowledge management program, build and optimize AI-ready content, and mentor team members on effective strategies. Your daily activities will include conducting hands-on data analysis, reviewing and presenting findings on knowledge base content, and collaborating with cross-functional teams to harmonize knowledge creation. By collaborating with others to optimize content and identify new opportunities, you will ensure our knowledge base remains comprehensive and up-to-date, ultimately driving operational efficiency and customer satisfaction.
Responsibilities Content Optimization
- Identify and implement content optimization opportunities, owning work and driving the work of others based on strategic needs and user feedback. Ensure our knowledge base remains relevant and valuable.
- Collaborate with and guide subject matter experts to better content.
- Drive strategies to ensure content is fit for purpose, including optimizing for AI.
- Supervise and analyze content quality. Communicate findings: highlight performance, areas for improvement, and value.
- Develop analysis to advise strategic decisions and demonstrate value.
- Use process improvement methodologies to drive continuous improvement in knowledge and content management practices, maintaining agility and responsiveness to changing needs.
Knowledge Management Support and Development
- Maintain and enhance the established knowledge management program, ensuring continuity and improvement.
- Provide ongoing training to collaborators, ensuring proficiency and awareness of updates.
Community Building & Teamwork
- Engage with subject matter experts and management to secure support for content strategies, content creation, and program initiatives.
- Establish relationships and communities that champion a knowledge-sharing environment.
Experience - Required: 1-2 years of technical writing, knowledge writing or documentation
- Preferred: Experience with instrument or service documentation or any product support for scientific instruments
- Proven track record of managing multiple tasks and delivering results per plan
Knowledge, Skills, Abilities - Understanding of Knowledge Centered Service methodologies, a plus
- Confident self-starter who can completely own the delivery of high value work products
- Ability to deliver results while working independently in a fast-paced environment
- Excellent interpersonal skills
- Experience with content or knowledge management systems
- Ability to communicate technical information to individuals in terms that can be understood in both technical and everyday terms.
Other Considerations - Open to remote/work from home or site based.
- Willingness to work non-traditional hours to accommodate time zone differences of a global team
- Ability to travel as needed (domestic and international) - less than 10%