Content Policy Manager

Job Description:

Our client is seeking a Policy Manager to join the content policy team in refining policies and standards that impact listeners and the creative community with whom we work.
This role will work with cross-functional and international teams to align priorities and deliver solutions to address emerging and ever-evolving issues facing digital media consumers.
Reporting to the Director of Content Policy, you will work closely with Legal and PR stakeholders, product managers, content/creative teams, and other teams across the company to provide policy guidance and handle escalations.
You will rely on your experience in content policy strategies, global program management, and working with cross-functional stakeholders to align on customer trust and safety best practices.
You'll deliver results when faced with ambiguous circumstances and roadblocks.
Your judgment and intuition are right, especially when balancing the diverse and sometimes competing needs of our business, creatives, publishers, and author and performer communities.

Key Responsibilities:

Content Policy Manager understands existing policy and consults with partner teams on escalations, new use cases, or new product features
Collaborate across departments and teams to communicate policy guidance and changes in the media landscape that may impact the client.
Act as a point of contact and manage internal communications for policy issues
Review current team processes and improve controls for increased team efficiency
Support cross-functional policy projects, using data and existing policy to spot risks and recommend mitigations
Remain up-to-date on industry trends and regulatory changes worldwide
Deliver crisp, timely policy decisions in clearly written guidance, briefing leadership when needed
Represent Content Policy in meetings
Develop policies that consider multiple stakeholder perspectives, especially working with writers, actors, and other creative professionals who craft the listening experiences we deliver.

Basic Qualifications:

Bachelor's degree or equivalent
3+ years of compliance, policy, moderation, or risk management experience
Experience managing global projects
Excellent written and verbal communication skills with the ability to present information clearly and concisely to senior leaders
Strong analytical, strategic, and creative capabilities and judgment
Ability to operate under high levels of ambiguity
Technical fluency and knowledge of Word and Excel functions

Preferred Qualifications:

Benefits:

About the Company:

Our client is a company whose entrepreneurial spirit with a team of pioneers and inventors who are not afraid to disrupt the status quo and apply an innovative approach to everything they do—from revolutionizing an art form to enacting positive change in the cities and countries in which we operate. As the largest producer of audiobooks in the world, they are passionate about well-composed words that are artfully performed. The company's consistent focus on technological innovation and superior programming has earned them many millions of habituated subscribers.
The company's People Principles celebrate who they are and where they have been, and guide the way they work shoulder to shoulder to enhance the lives of their millions of customers. They reflect and apply to everyone who works with our clients. The entrepreneurs and operators, the dreamers and the doers, those who have worked there for 20 years, and those who have arrived in the past few weeks and months.

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24-09680

Content Policy Manager

Job Description