Employer Industry: Automation and Material Handling Solutions

Why consider this job opportunity:
- Salary up to $121,550
- Competitive compensation and comprehensive benefits package
- Opportunities for career development and global exposure
- Flexible night-shift schedule with a 4 on/4 off rotation
- Chance to enhance customer satisfaction and contribute to efficiency improvements
- Remote support role with travel opportunities for training and customer support

What to Expect (Job Responsibilities):
- Support semi-complex production systems that integrate hardware and software
- Provide troubleshooting expertise and assistance in material specification and schematic troubleshooting
- Recommend ideas for efficiency improvement and cost reduction to enhance customer happiness
- Travel to various customer locations for support, with potential weekend and overtime work
- Collaborate with team members to ensure high-quality customer service and technical support

What is Required (Qualifications):
- Bachelor's Degree in a relevant field
- Proven experience in customer service support, emphasizing customer satisfaction
- Willingness to work nights and provide on-call coverage
- Experience with Allen Bradley Logix PLC controls platforms
- Strong verbal communication skills and ability to work independently and in a team environment

How to Stand Out (Preferred Qualifications):
- Experience with Dematic installations
- Familiarity with Siemens and Modicon PLCs
- Background in electrical troubleshooting
- Strong customer service mentality and problem-solving skills
- Previous experience in a technical support role

#Automation #CustomerService #CareerDevelopment #RemoteSupport #TechnicalTroubleshooting

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