Position : Coordinator, Seasonal Exchanges, Hiring Events Team

Reports to: Manager, Hiring Events Team

Department: Seasonal Exchange Programs

Location: Remote within Eastern, and Central US Time Zones (see location requirements below)

Who we are:

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision)
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are:

The Work & Travel USA and Camp Exchange USA programs within the Seasonal Exchange programs group allow approximately 25,000 students and young professionals from around the world to take part in work-based exchange programs at host organizations across the U.S. each year. These programs are operated under the authority of the U.S. Department of State to advance public diplomacy through the BridgeUSA set of programs.

The Coordinator, Seasonal Exchanges, Hiring Events Team facilitates virtual hiring services, allowing CIEE host employers to interview and hire from their home office via webcam, and allowing CIEE staff to interview and hire on behalf of host employers. In this role, the Coordinator will oversee many aspects of virtual hiring, including CIEE Connect. This oversight includes reviewing host employer needs for seasonal staff, advertising to prospective

participants overseas through CIEE’s network of International Representatives, supporting and overseeing placements. The Coordinator will ensure the completion of interview documents prior to virtual events, manage post-event follow-up as necessary, and maintain accurate hiring records in CIEE’s database.

What you’ll do:

• Collaborate with multiple teams, host employers, and international representatives.
• Document progression of virtual events; create calendar invitations, send reminders to event participants, and communicate changes.
• Allocate host employer placements, communicate requirements to international representatives, and recommend and execute shifts as needed.
• Manage hiring events enrollments.
• Ensure proper execution of virtual hiring events.
• Provide live technical support to all stakeholders.
• Generate reports for online hiring services and share results with stakeholders.
• Seek continuous improvement to virtual hiring event processes including CIEE Connect, and update training and event materials annually.
• Provide professional and consistent customer service to all stakeholders.
• Train colleagues on web-based hiring services and new processes as needed.
• Conduct interviews of applicants for placement into seasonal positions.
• Other duties as assigned.

What you’ll bring:

The ideal candidate will possess:

• Bachelor’s degree.
• Two years of experience working in a customer-facing/client management role.
• Experience in event planning and scheduling preferred.
• High level of computer skills including MS Office Suite; Salesforce and advanced Excel experience (e.g., development of macros) preferred.
• Knowledge of Skype or Zoom event management a plus.
• Excellent interpersonal and communication skills, both written and verbal.
• Very high-level customer service, critical thinking, and problem-solving skills.
• Self-starter with ability to take initiative and drive projects independently.
• Experience delivering results in a fast-paced team environment.
• Strong organizational skills with high level of attention to detail.
• Demonstrated ability to work with people, both in gathering information and communicating project direction and status.
• Strong ability to multi-task while overseeing daily projects and events.
• Some early morning and evening work required to accommodate.
• Some travel may be requested to attend overseas hiring events as well as domestic travel.

Location Requirements:

The position is available to candidates with Eastern, and Central US Time Zones, except for candidates residing in:

• Washington (State)
• Colorado
• California
• Jersey City, NJ

Diversity Matters:

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.

Due to federal regulations, a reference and background check will be conducted as a condition of employment.