Position Title: Corporate Services Coordinator

Budgeted Department Name: Corporate Services

Budgeted Dept Number:

8010

Reports To: Corporate Services Supervisor

Wage: $18 - $23 per hour

Hours: Monday – Friday, On-site

Be a point of contact for customers, vendors and employees. To maintain excellent customer service to all persons and groups both inside and outside the organization. First person to make a brand impression.

• Reception desk customer service, to include answering a multi-line phone, directing or assisting callers, assisting home office guests, and acting as a reliable resource for home office staff needs

• Maintains supplies for front desk, to include miscellaneous supplies needs not related to facilities or IT.

• Leads a welcoming and friendly culture at the front desk, greeting everyone

• Supports home office event planning team (Employee Relations 885); including ZHOT, Hi-5, Summer Shindig, Holiday Makers Market, and other non-HR related events or meetings.

• Miscellaneous home office assistance on an as-needed basis, to include printing, booking travel, assisting with national event preparations, special mailing requests, etc.

• Home Office communications for general information and updates

• Maintains conference room schedules

• Assists store employee callers with issues and emergency needs

• Assists Corporate Services Manager with various tasks or coverage on an as needed basis

• Maintains the front lobby and conference room cleanliness and weekly plant care

• Activates gift cards for donations and marketing events as requested

• Maintains the donations requests and budget each period

• Maintains and sends out congratulatory gifts for babies and weddings, and sympathy gifts for employees

• Supports Customer Care during peak seasons and as needed, with customer tickets and fulfilling sticker request mailings

• Coordinates with café to communicate café closures

• Schedule food truck vendors for office staff when appropriate

• Supports the Facilities Team with emergency drills and participates in CPR training

• 2 years experience in Administrative role

• Experience using Microsoft Office/Microsoft 365

• Experience with booking business travel

• Excellent customer service, oral and written communication skills

• Ability to maintain confidence and composure during challenging situations

• Proven record of strong attention to detail and accuracy. Ability to organize and prioritize multiple tasks; to work in a dynamic, fast paced environment

• Ability to interact effectively with different personality styles; must possess confidence in communication style

• Ability to maintain flexibility with scheduling needs

• Ability to sit at workstation in an office environment for extended periods of time and work on a PC without limitations

• Ability to move about, sit, bend, and squat in an office environment in order to keep the office organized, access equipment and supplies