Overview

To facilitate professional, accurate, cost-effective travel arrangements for all clients within their company's guidelines and standards of excellence for customer service. Ability to multi-task in fast-paced work environment.

The role will be assisting our independent advisor business owner on all aspects of travel for their clients.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

Responsibilities

• Complete travel arrangements (air, hotel, car rental) at the lowest possible price within corporate travel guidelines.
• Call backs handled within a 1-hour window; emails addressed within a 1-hour window.
• Access queues throughout the day, at the beginning and end of each day.
• Execute responsibilities within company guidelines for customer service, documentation of PNRs and profiles, ticketing, invoicing, and accuracy.
• Assures client is fully aware of all necessary travel documents and health requirements for countries to be visited.
• Maintain total ownership of each record until departure to ensure all details are addressed to the client's satisfaction.
• Handle re-routing and exchange processes as necessary
• Stays abreast of technology and industry knowledge, especially with intranet tools provided by Altour.
• Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements.
• Other duties as assigned.

Qualifications

• MINIMUM three (3) years of experience as a full-time travel agent, booking domestic and international travel, using public and private carrier.
• MINIMUM three (3) years and strong knowledge of Sabre reservation system (including graphical mode) including GDS formats, short cuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges
• Capable of managing multiple clients simultaneously and thriving in a fast paced environment.
• Competency with all ticketing processes including exchanges.
• Proficient with International Itineraries and rate structures.
• Knowledge of online booking tools preferred.
• Strong verbal and written communication skills to clearly relay information to clients and counsel them on all their travel options.

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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