The CorVel University Claims Trainee is an entry level position for those who are interested in developing a career path in claims adjudication within Workers’ Compensation, Liability, or Subrogation. The CorVel University Claims Trainee will participate in CorVel Claims College, internal mentorship, and/or on-the-job programs to provide them with the tools they need to properly investigate, analyze and manage claims within CorVel’s Best Claims Practices. CorVel will support the CorVel University Claims Trainee in obtaining the appropriate jurisdictional certification for adjudicating claims within a specified time frame. The success of this position relies on the ability to multi-task and includes heavy interpersonal communication via phone and email. The duration of time within the trainee title depends upon demonstrated performance, testing and business need. This is a hybrid position.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Attend in-person and virtual, instructor-led training classes to deliver key knowledge on how to handle claims, resolve conflicts, analyze coverages, and deliver industry-leading care and services to injured persons

• Learn class curriculum and materials, take an active role in the learning process
• Demonstrate understanding of key concepts through online and live, virtual testing, verbally and in written form
• Assist Claims Specialists with ad-hoc duties such as initial assessments, intake of claims, interactions via phone, email, and app, updating claim notes and claim status within the appropriate system, filling out forms, validating data, conducting research, etc.
• Take necessary steps to obtain Claim Specialist licensure at the direction of CorVel and CorVel client needs within a set period of time

• Demonstrate the ability to communicate in a professional manner on video conferences, via phone, and via email
• Additional projects and duties as assigned

KNOWLEDGE & SKILLS:

• Superior customer service and problem-solving skills
• Excellent written and verbal communication skills, including phone skills
• Spanish language ability a plus
• Strong attention-to-detail, time management, interpersonal and organizational skills
• Self-managing with the ability to hit productivity and quality goals while working in an office setting or work-from-home setting
• Intermediate to advanced Microsoft Office suite skills
• Ability to learn rapidly to develop knowledge and understanding of claims practice, relevant statutes and medical terminology
• Ability to identify, analyze and solve problems
• Ability to listen, follow directions, and ask clarifying questions when needed
• Analytical, enthusiastic and a desire to help people in need

EDUCATION & EXPERIENCE:

• High school diploma or GED equivalent, college degree preferred
• 1 year of service-oriented office experience preferred

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $19.62 - $ 29.39 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

About CorVel

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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