Company Description

When it comes to keeping our vehicles on the roads, nobody has the Know How like NAPA. For more than 85 years, the National Automotive Parts Association has been empowering the industry with quality parts and supplies.

Our commitment is to bring together the best folks in the business and build a team in each of our marketplaces that strives for professionalism and profitability. We operate with positive energy, passion and enthusiasm. Our commitment is to bring value and expertise to our customer--we are looking for the best people to do this!

Job Description

Provide Prompt and courteous service to all customers and potential customers of the store. This includes walk-in, delivery customers and telephone shoppers!

SPECIFIC JOB DUTIES:

1. Appropriate sales practices

a. Practice effective communications.

b. Demonstrate knowledge of products.

c. Demonstrate ability to understand customers' needs-have related sales knowledge.

d. Demonstrate knowledge of current sales promotions and ability to process consumer rebates.

2. Maintain customer satisfaction

a. Satisfactorily service all customers.

b. Secure the "right part" the first time.

c. Handle difficult customers and problems in a complimentary manner.

d. Route deliveries in a timely manner.

e. Utilize local buyout/pickup service.

f. Report any problems immediately to management.

3. Demonstrate professional attitude, conduct and appearance

a. Demonstrate a pleasant, helpful personality; smile!

b. Adhere to the stores policies, conduct code, and appearance and dress standards.

4. Maintain TAMS computer abilities

a. Demonstrate ability to use the TAMS catalog and system.

b. Effectively use the TAMS point-of-sale invoicing/cash drawer.

c. Process credit card transactions using the credit card processing equipment.

d. Practice asset security/loss prevention controls.

e. Demonstrate knowledge of customer pricing methods used by the store.

5. Provide sales support functions

a. Process salesperson's customer stock orders.

b. Check in store stock orders.

c. Report all overages/shortages/damaged merchandise.

d. Assist outside salesperson, if required.

e. Assist in displaying, pricing, and stocking of merchandise.

f. Share responsibility for store maintenance and cleanliness.

6. Participate in training

a. Complete all job prerequisite training.

b. Complete all on-the-job training activities.

c. Participate in training when offered.

d. Improve technical and product knowledge necessary to achieve ASE "parts specialist" Certification.

7. Perform all other associated tasks as assigned by management

a. Take initiative to find things to do.

b. Work with others as a team.

c. Take pride in yourself, the job you do, and the company you work for.

Qualifications

Able to establish and maintain good relations with customers

Demonstrate excellent communication and organizational skills in a professional manner

Must be available to work weekends

Must have a Minimum of 6 mos customer service experience which included cash, check and credit card transactions.

Previous auto/truck parts experience a must

Must Posses a Valid CA drivers license with no DWI convictions within the past 5 years and not over 2 points on your crrent DMV record

ASE Certification is a plus

Physical requirements include the following:

Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.

Able to speak clearly and listen attentively

Able to work on feet (stand and walk) for an entire assigned work shift.

Capable of lifting and moving parts and boxes of up to 60 pounds.

Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (eight feet) with used of stool or ladder when necessary.

Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items.

Additional Information

Jab Auto Parts, Inc.

13383 Hwy 88

Lockeford, CA

95237

(209) 727-3200

Contact-Frank Brown