Company Description

When it comes to keeping our vehicles on the roads, nobody has the Know How like NAPA. For more than 85 years, the National Automotive Parts Association has been empowering the industry with quality parts and supplies.

Today, there are more than 6,000 NAPA AUTO PARTS Stores. About 1,000 of them are corporate owned, and Genuine Parts Company is the employer for these locations. However, there are about 5,000 independently owned and operated NAPA AUTO PARTS Stores where individual store owners are the employer. This position is through an independently owned and operated store.

Job Description

PRIMARY JOB FUNCTIONS:

The primary functions of this position are to provide prompt and courteous service to all customers and potential customers of the store (including walk-in, delivery customers and telephone shoppers). Direct contact with our customers will require neatness in personal appearance and the ability to establish and maintain good relations with customers by providing courteous, efficient, and professional service. This person must have a working knowledge of vehicle systems and components and must be able to look up the parts application of the product in the extensive NAPA parts catalogs or by using the TAMS computer catalog in an efficient and accurate manner.

PERSONAL REQUIREMENTS:

Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service.

Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly.

Have a well-groomed, neat appearance, complying with NAPA policies on conduct and dress.

Demonstrate excellent communication and organizational skills in a professional manner.

Enjoy working with people in a fast-paced setting; be competitive yet have the ability to work calmly under pressure.

Possess a valid driver’s license with no DWI convictions within the past four years and not have over three moving violations or two at-fault accidents in the last three years.

Have a working knowledge of the part of the city the store services.

Able to work retail hours and at any store location as assigned by management.

PHYSICAL REQUIRMENTS:

Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.

Able to speak clearly and listen attentively.

Able to work on feet (stand and walk) for entire assigned work shift.

Capable of lifting and moving parts and boxes of up to 60 pounds.

Able to repeatedly bend or stoop to floor level shelves and able to reach upper shelves (eight feet) with use of stool or ladder when necessary.

Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

SPECIFIC JOB DUTIES:

Implement appropriate sales practices.

Practice effective communications.

Demonstrate knowledge of products and their applications (Give technical advice, troubleshoot, and help solve customers’ problems with their vehicles).

Demonstrate ability to sell product features and benefits.

Demonstrate ability to understand customers’ needs – have related sales knowledge.

Achieve personal sales and profit quotas.

Demonstrate knowledge of current sales promotions and ability to process consumer rebates and customer registrations.

Core and defect processing.

Maintain customer satisfaction

Satisfactorily serve all customers.

Secure the “right part” the first time.

Handle difficult customers and problems in a complimentary manner.

Route deliveries in a timely manner.

Maintain special order/back-order system.

Utilize local buyout/pickup service.

Report any problems immediately to management.

Demonstrate professional attitude, conduct, and appearance.

Practice asset security/loss prevention controls.

Demonstrate knowledge of customer pricing methods used by the store.

Provide sales support functions.

Process salesperson’s customer stock orders

Check in store stock orders.

Report all overages/shortages/damaged merchandise.

Assist outside salesperson, if required.

Assist in displaying, pricing, and stocking of merchandise.

Share responsibility for store maintenance and cleanliness.

Participate in training.

Complete all job prerequisite training and schedule appropriate time to complete FastTrack training.

Schedule training and complete all on-the-job training activities.

Participate in training when offered.

Improve technical and product knowledge necessary to achieve ASE “parts specialist” certification.

Demonstrate ability to perform the required duties of this job.

Coach, advise, and assist in training of others.

Perform all other associated tasks as assigned by management.

Take initiative to find things to do.

Work with others as a team.

Take pride in yourself, the job you do, and the company you work for.

Qualifications

5 years or more as a counter person. Bilingual would be a plus.

Additional Information

Cole Auto Supply is a 3 store chain owned by a 30+ year commercial parts manager. We have a very strong set of values and believe in doing the right thing in all of our business dealings. We are very involved in our local community and have built our reputation on good honest service. We are looking for someone like-minded who is looking for long term employment.