Job Description

PRIMARY JOB FUNCTIONS:

The primary functions of this position are to provide prompt and courteous service to all customers and potential customers of the store (including walk-in, delivery customers and telephone shoppers). Direct contact with our customers will require neatness in personal appearance and the ability to establish and maintain good relations with customers by providing courteous, efficient, and professional service. This person must have a working knowledge of vehicle systems and components and must be able to look up the parts application of the product in the extensive NAPA parts catalogs or by using the TAMS computer catalog in an efficient and accurate manner.

SECONDARY JOB FUNCTIONS:

Some secondary yet essential functions of the position include the ability to effectively understand and communicate NAPA product information, performance standards, warranties, sales programs, and company policies; the ability to operate and utilize TAMS point-of-sale invoicing, cash register, electronic communications equipment, and telephone system; and the ability to secure parts for our customers and to handle daily paperwork and forms generated by customers and the store, including purchase orders, receipts, invoices, warranty returns, RGNs, OS&Ds, etc. The counter salesperson must be able to make hydraulic hose assemblies. This person must also be cooperative in keeping the store properly stocked and the sales area and stockroom clean, uncluttered, and properly maintained and must be willing to participate in training and to perform all other duties as requested by management.

Additional Information

PERSONAL REQUIREMENTS:

Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service.

Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly.

Have a well-groomed, neat appearance, complying with NAPA policies on conduct and dress.

Demonstrate excellent communication and organizational skills in a professional manner.

Enjoy working with people in a fast-paced setting; be competitive yet have the ability to work calmly under pressure.

Possess a valid driver’s license with no DWI convictions within the past four years and not have over three moving violations or two at-fault accidents in the last three years.

Have a working knowledge of the part of the city the store services.

Able to work retail hours and at any store location as assigned by management