Hennepin County District Court has an amazing opportunity for a Court Operations Associate to join the Family Court Filing Assignment and Scheduling Team (FAST)! This is a diverse, professional environment that promotes equity for all court staff and court users.

Court Operations Associates work individually and in teams using independent judgment along with available resources to perform a variety of administrative assignments. This role requires dedication to providing customers with a professional court experience, an eye for detail, excellent communication, time management, and technological skills to match our high-performance environment.Work includes processing electronically filed and paper filed documents; assisting customers who are appearing for domestic abuse related cases; working directly with customers at a public counter and answering public phone lines. Court Operations Associates rotate through these areas as needed and must be flexible as to assignment and attentive to detail. This position does not provide support in the courtroom.

The following are examples of major job duties expected for this position to perform:

• parties, documents, flags, comments, events, and dispositions in case processing system and other relevant systems; notifies relevant individuals about missing information, documents, or non-compliant legal forms.
• Processes cases within assigned area of responsibility; research, tracks, and monitors case status and progression; follows up with judges, lawyers, and/or parties as necessary.
• Provides assistance to attorneys, parties self-represented litigants, judges, and the public by responding to a variety of questions in-person, over the phone, by mail, and/or electronically; refers new or complex questions to higher level staff.
• Issues receipts for payment of court fees; reconciles daily receipts and cash registers.
• Attends and participates in division/team meetings and trainings; maintains knowledge of court policies, process, and procedures.
• Utilizes applicable technology (i.e., operating and information systems and/or programs) and office equipment to perform and complete work assignments.

What You Will Bring:

• Ability to work well under pressure in a high volume, fast paced work environment with excellent attention to detail and accuracy.
• Ability to work in a team-orientated environment.
• Ability to work in an inclusive, multicultural environment that values diversity.
• Ability to communicate effectively, both orally and in writing.
• Ability to inspire trust, demonstrate confidence, and create a positive, change-capable culture that helps position employees for success.
• Ability to multi-task and balance responsibilities.
• Knowledge of customer service practices.

What You Must Have:

• High school diploma or equivalent.
• One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work.
  • Or equivalent education and experience.
  
  Nice to Have:
  
  • Knowledge of court procedures and policies, laws, legal terminology, and legal factors pertaining to the court.
  • Knowledge of modern office practices and procedures
  • Ability to handle sensitive and confidential matters and cases appropriately and in compliance with all applicable court rules, policies, and statutes.
  • Ability to read and interpret legal documents of varying types and complexity and apply knowledge of specific laws, statutes, rules, policies, and procedures related to the area of assignment
  • Knowledge of the organization, operation, function, and jurisdiction of the court.
  What You Will Earn
  The anticipated starting hourly rate for this position is $21.00 an hour for external hires, with a full future earning potential of $41,405.04 - $69,760.08 annually. The full classification earning potential is $19.83 - $33.41 per hour, $41,405.04 - $69,760.08 annually, with the top end of the range being what someone could be making after years of service in the role of Court Operations Associate.
  This position is non-exempt under the Fair Labor Standards Act and are eligible for State of MN employee benefits.
  
  
  What You Will Get
  The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at mncourts.gov/careers.
  
  Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.
  
  
  Additional Information
  The Family Court Division is located on the 1st floor of the Family Justice Center: 110 South 4th Street, Minneapolis, MN, 55401.
  The core hours for this position are 8:00 a.m. – 4:30 p.m., Monday-Friday, but may vary depending on the assignment and operational needs. This position is currently working primarily hybrid, depending on business needs.
  
  To Apply:
  Visit www.mncourts.gov/careers. Complete and submit your online here. All employment offers are contingent upon satisfactory results of our background check processes.
  
  This AFSCME-represented position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.
  
  Please contact Human Resources with questions regarding this posting via email: 4thRecruitment@courts.state.mn.us; or phone: 612-348-2298.
  
  Why Work for Us?
  It the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at: 4th.human.resources@courts.state.mn.us.
  
  The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.