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What Do We Do?

Triple Whale is a leader in business intelligence for e-commerce. With thousands of customers in dozens of countries, our software tracks more than $40 billion of online commerce annually. Our culture, built on innovation, creativity, and speed, fosters an environment where great ideas can flourish. Headquartered in Columbus, Ohio, with additional offices in Israel, we are expanding our team to pursue an ambitious vision. Join us and be part of something big!

Job Summary :

We’re looking for an experienced Creative Director to lead our marketing creative function. This person will be responsible for the development and execution of compelling creative strategies that elevate our brand, engage our audience, and drive business impact. As a key member of the marketing leadership team, you will oversee all aspects of our creative output, from concept development to final execution, across multiple channels and platforms.

This role will manage one talented marketing designer plus a creative agency, and will chart the course for how the function and its resourcing evolves over time. This person will also lead a brand refresh and set the creative vision that ensures our brand resonates and inspires.

• Creative Leadership: Define and drive the creative vision and strategy, ensuring alignment with the company’s overall brand and business goals.
• Team Management: Lead, mentor, and inspire the team to deliver high-quality, innovative work. Own the resourcing strategy as the company and the marketing team evolve, determining the right balance of in-house and external resources.
• Campaign Development: Oversee the ideation, development, and execution of creative campaigns across digital, print, video, social, and other channels.
• Brand Evolution: Lead a refresh of our brand’s visual identity to match new positioning, evolving brand guidelines to ensure consistency and integrity across all creative assets.
• Collaboration: Work closely with marketing, product, and other departments to align creative efforts with broader strategic objectives.
• Stakeholder Communication: Present creative concepts and campaigns to internal stakeholders, incorporating feedback while maintaining the integrity of the creative vision.
• Performance Optimization: Utilize analytics and insights to evaluate the effectiveness of creative campaigns and identify opportunities for improvement.
• Budget Management: Manage the creative budget, ensuring projects are delivered on time and within scope.

• Proven experience as a Creative Director or in a senior creative leadership role
• A strong portfolio showcasing diverse creative work across multiple channel
• Deep understanding of design principles, branding, and storytelling
• Ability to manage multiple projects simultaneously and thrive in a fast-paced environment; comfortable navigating ambiguity
• Exceptional leadership and team-building skills, with the ability to inspire and motivate creative professionals
• Proactive, strategic, and self-motivated — always pushing to do better

• Previous experience leading a brand redesign or evolution / refresh
• Proficiency with creative tools such as Adobe Creative Suite, Figma, and other relevant platforms
• Excellent written and spoken communication skills
• Self-motivated with a desire to create scalable processes within a growing company
• Strong interpersonal skills and the ability to work collaboratively in a team environment
• Experience working on large integrated campaigns
• Previous experience at both a brand / creative agency and an in-house tech company preferred
• At least 10 years experience preferred
• Knowledge of DTC / Ecommerce space a plus

Our Values

We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.

We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage.

We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together.

We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.

We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Perks

Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do

Compensation: Competitive salary, benefits, and equity

Family Focus: Parental leave and flexibility for families

Time Off: Generous PTO. We want you to relax when you need to relax!

Healthcare: Excellent medical, dental, and vision coverage

401K: 3% matching

In the News

Triple Whale raises $25M for its smart Shopify data platform

Columbus e-commerce startup Triple Whale aims to triple in size

Businessinsider: Shopify merchants have doubled ad spend on TikTok to reel in customers, as privacy changes make Facebook a ‘complete nightmare’ for customer acquisition.

Triple Whale Raises $27.7M to Develop Default Ecommerce Operating System for Shopify Brand s

By submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice

Job Candidate Privacy Notice

Information regarding scams falsely representing employment opportunities at Triple Whale