As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

120 Corporate Woods, Rochester, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910397 URMC Medical Staff Services

Work Shift:

UR - Day (United States of America)

Range:

UR URG 107 H

Compensation Range:

$23.06 - $32.29

Responsibilities:

GENERAL PURPOSE:
Participates in complex departmental activities to ensure quality in conducting, maintaining, and communicating the medical and allied health professional staff credentialing, privileging, and primary source verification process. Audits, measures performance, trains team, serves as a resource of the department, and collaborates with management to advance the quality of practitioners and patient safety of the facility. Assists with additional duties including coordination and review of department activities.

ESSENTIAL FUNCTIONS

• Audits, analyzes, and monitors credentialing application/files processed by Credentialing Specialist staff to ensure appointments are processed in required timeframes, including all required primary source verifications and accompanying documentation, to ensure files meet regulatory requirements.
• Documents and tracks performance statistics of the Credentialing Specialists application processing related to accuracy and communicates with the managers when issues are identified. Reviews statistics regarding performance measures and goals with management regularly and assists with identifying trends. Trains new and existing staff on how to process initial and/or reappointment/re-credentialing applications.
• Determines practitioner eligibility for membership/participation or changes in status. Analyzes application and supporting documents for accuracy and completeness and informs the practitioner of the application status, including the need for any additional information or corrections. Obtains, researches, and evaluates information from primary sources to ensure compliance with accreditation and regulatory standards to validate accuracy of applications for one or more decision making bodies, including a thorough background investigation and primary source verification of all components of the application file, such as applicant's education and training, licensure, work history, hospital affiliation history, malpractice claims history, board certification status, criminal background, evaluation of health status, and peer recommendations. Recognizes, investigates, and validates discrepancies and adverse information obtained during the application process to ensure review and approval bodies have information needed to make informed credentialing decisions.
• Reviews file for accuracy and completeness before submission. Electronically routes the credentials files to the department chief/chair or designee for review and recommendation for membership and privileges for Strong Memorial Hospital and Highland Hospital. Coordinates expedited credentials committee and board approval process for credentials files being recommended by the departments for Strong Memorial Hospital and Highland Hospital. Coordinates emergency privilege requests for hospital privileges as needed for all UR affiliates. Prepares practitioners credentials files for presentation to affiliate and non-affiliate CVO clients and coordinates the electronic routing through the credentialing software or other secure electronic process.
• Assists the Credentialing Coordinator with the enrollment of liability insurance for qualified practitioners as needed. Assists the Credentialing Coordinator with the National Practitioner Data Bank Continuous Query Renewals. Responds to inquiries from other healthcare organizations and interfaces with internal and external customers on day-to-day credentialing and privileging issues as they arise. Communicates the status of applicant files directly to providers and various department representatives, clients, and/or affiliates and coordinates efforts to obtain necessary information and/or documentation to ensure deadlines are met. Assists management with review and assessment of departmental functions and services to identify areas in need of review or improvement and implement changes as needed. Assists the Credentialing Coordinator and management with Telehealth activities. Assists with various aspects of the credentialing expirables process, including but not limited to, the ongoing monitoring of sanctions, board certification status, and current malpractice coverage. Represents the Medical Staff Services Department for various initiatives, audits, and/or committee meetings as needed. Serves as the primary back up to all credentialing staff including the Credentialing Coordinator. Serves as a Team Peer Interviewer as needed.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree in business or healthcare related field and 1 year of experience in Medical Staff credentialing and/or payer enrollment functions required
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Fluent English language skills (verbal and written) required
• Knowledge of and experience with Joint Commission, CMS, and NCQA Regulations related to medical staff services and Commercial Payers Credentialing required
• Exceptional interpersonal and communication skills required
• Ability to develop and maintain relationships with a variety of key stakeholders across the organization required

LICENSES AND CERTIFICATIONS

• Certified Medical Professional Services Management (CPMSM) upon hire preferred
• Certified Provider Credentialing Specialist (CPCS) upon hire preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Classes). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates for all persons consistent with our values and based on applicable law.