Credit and Collections Analyst

Location - Thisrole is eligible to be performed remotely, however, if you reside within 100miles of Organic Valley offices in WI, you will be expected to collaborateonsite in a hybrid fashion for 4-8 days per month. If you reside outside of 100 miles, you willtravel in 4 times/year for intentional collaboration and connection.
Employee Type - Hourly
Bonus Eligibility - No
Safety Sensitive - No

If a company is going to make a difference in today's world, it's going to have to think differently. At Organic Valley, our philosophy and decisions are based on the health and welfare of people, animals and the earth. We're a mission-driven cooperative, owned by family farmers, and we've been leaders in organic agriculture from the very beginning. Once pioneers of organic agriculture, we're now an established leader. Organic is all we do. We are driven by our mission to promote regional farm diversity and economic stability by the means of organic agricultural methods and the sale of certified organic products.

Summary of Role
The Credit and Collection Analyst is responsible for monitoring a portfolio of customer receivables, ensuring compliance with credit policies and ensuring prompt conversion to cash while optimizing sales and minimizing credit risk.

The Credit and Collection Analyst will reconcile accounts, working closely with the sales organization and Customer Experience to manage customer accounts, negotiate credit terms and payment arrangements consistent with credit and financial authority policy. This requires exceptional communication skills, the ability to prioritize responsibilities in a complex environment, and delivering a high level of internal and external customer service.

The Credit and Collection Analyst is responsible for monitoring, analyzing, and reporting on customer credit risks in an accurate and timely manner that supports the cooperative's objectives. Working as an Accounting department and across the cooperative to manage and maintain an accounts receivable portfolio, including monitoring risk, maintaining appropriate credit lines, safeguarding against bad debt, and establishing and implementing processes that support the cooperative's overall risk philosophy.

Essential Duties and Responsibilities
o Analyze weekly A/R Aging reports to evaluate status of accounts, prioritizing collection efforts to maximize cash flow and minimize bad debt risk.
o Monitor and manage release of customer sales orders in compliance with payment agreements, terms, and cooperative policies and procedures.
o Facilitate effective communications with internal departments while maintaining proactive and responsive credit service focused on reducing risk and supporting business growth.
o Utilize Dunn and Bradstreet credit reporting services, bank and trade references, customer financial reports, and any other available information to support the establishment of appropriate customer credit and payment terms.
o Partner closely with the sales organization to reconcile and resolve disputes related to non-payment.
o Interface with customers to communicate credit issues, focusing on risk management and resolution.
o Enforce credit and collections policies, payment expectations, and consequences of noncompliance. Effectively communicate expectations to customers and internal stakeholders.
o Timely evaluation of at-risk accounts and appropriate escalation to support recovery, including placement with 3rd party collection agencies, bankruptcy monitoring, sales reversal, and bad debt write offs.
o Assistance with developing and enforcing policies and procedures aimed at standardization while supporting cooperative business objectives.
o Make recommendations to management as appropriate.

Additional Duties and Responsibilities
o Work closely with internal departments to facilitate and support processes.
o Participate in cross departmental projects and process improvements as assigned.
o Support and participate in credit and cash flow objectives.
o Other duties as assigned by supervisor.

Knowledge, Skills, and Abilities
o 1-2 years of Credit and Collection experience required
o A minimum one-year degree in Accounting or two-year degree in Business, or related field with major course work or experience in credit
o Practical accounting knowledge and skills required
o Strong communication skills are essential
o Must be well organized, detail oriented, accurate, and results driven
o Proactive with a strong drive to enhance organizational processes and boost efficiency
o Strong ability to analyze data, identify anomalies, and develop system driven solutions
o Strong computer skills, including Microsoft office, intermediate/advanced Excel, SAP S4 Hana, and familiarity with web-based customer specific accounts payable portals
o Ability to actively listen, problem solve, and communicate will with all stakeholders
o Ability to handle a diverse workload with frequent interruptions, and multiple deadlines
o Limited travel to other cooperative sites or training may be required

Base hourly wage range: $17.42-$25.31 per hour
This hourly wage rangeis exclusive of fringe benefits. The compensation package may also includeincentive compensation opportunities in the form of discretionary bonuses. Ifyou are hired at CROPP, your final base hourly wage compensation will be determinedbased on factors such as skills, education, and/orexperience. Additionally, we believe in the importance of pay equity andconsider the internal equity of our current team members as a part of any finaloffer. Please keep in mind that entry-level candidates to this role shouldexpect to be at the lower end of the hourly wage range and hiring at the maximum of the hourly wage rangeis not typical.

Benefits
We believe when our peopleare strong, our mission is strong. Therefore, we offer a comprehensive andholistic Total Rewards package meant to strengthen employees' and theirfamily's total wellbeing. Here are some of the great benefits offered:

• Comprehensive Health Insurance - Choice of plans for you and your family, including some that can be paired with an HSA (which CROPP contributes to on your behalf)
• Supplemental insurances: we offer accidental insurance, critical illness insurance, and hospital indemnity insurance.
• Time Off - 136 hours in the 1st year of employment prorated by start date. Plus 9 paid holidays, plus one floating holiday to use at will.
• 6 Weeks Paid Parental Leave - For all gendered partners in childbirth or adoption.
• Vision & Dental Insurance - Free annual eye exam, discounts on glasses/contacts, flexible dental network, adult ortho.
• 401k - We match 100% up to the first 3% of an employee's contribution, and then 50% for 3.1%-5.0% of employee contributions.
• Free services at five local Neighborhood Family Clinics.
• Tuition Reimbursement - Up to $1,500 per year to support continuing higher education.
• Life Insurance - $50,000 policy funded by CROPP for each employee. Supplemental voluntary coverage available for employees, spouses, and children.
• Short-Term & Long-Term Disability/AD&D Insurance - $50,000 of life insurance coverage of $50,000 of AD&D coverage funded by CROPP for each employee.
• Employee Assistance Program - Free and Confidential for employees, spouses, and dependents.
• Free onsite fitness centers available 24/7
• Free biometric screenings (cholesterol, glucose, blood pressure) and health coaching.
• Financial advisors and seminars
• Annual $360 Lifestyle Spending Account
• Flexible Scheduling
• On-site all-organic cafeterias