Employer Industry: Digital Banking and Payments

Why consider this job opportunity:
- Salary up to $19.40 per hour
- One-time allowance of $500 for home office setup and a $60 monthly payment for remote work expenses
- Comprehensive benefits package including medical, dental, vision, and paid parental leave
- Opportunity for career advancement and growth within a leading financial services company
- Flexible work options available: 100% remote, combo, or on-site
- Supportive and collaborative work culture that values employee contributions

What to Expect (Job Responsibilities):
- Handle routine customer service inquiries and problems via telephone, digital, or chat channels
- Utilize standard screens, scripts, and procedures to assist over 100 customers daily
- Navigate computerized systems for responding to customer questions and troubleshooting issues
- Manage and escalate risk and customer-impacting issues to management as necessary
- Provide empathetic support on inquiries related to reward redemptions, card activations, and payment processing

What is Required (Qualifications):
- Ability to primarily remain in a stationary position for the duration of shifts
- Excellent verbal communication and problem-solving skills
- Must be comfortable with multi-tasking in a fast-paced environment
- High School Diploma or GED
- 1+ years of customer service experience

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Familiarity with digital banking products and services
- Strong ability to utilize multiple systems for documentation and troubleshooting
- Prior experience in a customer-facing role that emphasizes empathy and problem resolution

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