Employer Industry: Digital Banking and Payments

Why consider this job opportunity:
- Salary up to $19.40 per hour
- One-time allowance of $500 for home office setup and a monthly payment of $60 for remote work expenses
- Comprehensive benefits package including Paid Parental Leave, Paid Time Off, and a 401(k) Plan
- Opportunity for career advancement and growth within a leading financial services organization
- Supportive and collaborative work environment focused on employee experience
- Flexible work options including 100% remote, combo, or on-site arrangements

What to Expect (Job Responsibilities):
- Handle routine customer service inquiries and problems via telephone, digital, or chat channels
- Assist over 100+ customers daily in a fast-paced call environment
- Navigate computerized systems for responding to and troubleshooting customer questions
- Manage and escalate risk and customer-impacting issues to management as needed
- Provide industry-leading care and innovative solutions to enhance the Discover Financial brand

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High School Diploma or GED
- Excellent verbal communication and problem-solving skills
- Ability to operate office equipment such as a computer, telephone, printer, and calculator
- Ability to communicate effectively in both verbal and written forms

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Familiarity with digital banking products and services

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