Credit Control Lead: £45,000 to £65,000

We are excited to announce we are looking for the next leader of the Credit Control team here at Aviva, based in Norwich. The ideal candidate will have experience leading large teams within the Accounts Receivable, Collections, and Credit Control arena.

A bit about the role:

The Accounts Receivable & Collections team forms part of the Finance Shared Services team within Finance Operations and is accountable for the premium collection and reconciliation for Aviva’s Personal and Commercial Lines insurance Intermediary business. The department is going through an exciting transformation, and we are currently recruiting for a lead to help lead the team into the next chapter.

You must be able to build and maintain strong collaborator relationships in order to achieve the right outcomes for our customers and help us grow.

You will continually look for ways to simplify and improve processes and systems whilst challenging the status quo. As with any shared service there are a number of Key stakeholders who need to be engaged and work collaboratively with across Change, Planning, Service Delivery and Risk Management. Ability to build and maintain Relationships is key to the role.

Working individually and as part of virtual teams across the business, you will be the representative for Accounts Receivable and face to the wider Aviva business. You must have the desire to take ownership for actions and see them through to completion.

Key Accountabilities

• Accountable for the premium collection and reconciliation for Personal and Commercial Lines insurance Intermediary business.

• Leadership and development of circa 160 Credit Controllers on and offshore

• Managing the performance and relationship with our Third-Party Provider (WNS) and contractual relationships with Third Party Solicitors.

• Management of aged debt and bad debt write off

• Provide metrics / mentorship / insight / actions linked to all related governance forums (Transformation programmes / Debt Forums / Steer co’s)

• Build and maintain strong working relationships with Sales & Distribution, Underwriting, Finance and Change

• Ensure all risk and governance controls are effective, active, regularly monitored and all actions to address any weaknesses or gaps are being progressed

Skills and experience we’re looking for:

• Very strong people / operational leadership skills

• Be accountable for people, process, systems, analyse detailed data and controls.

• Excellent communication skills, including managing relationships with internal and external teams and collaborators

• Has a passion for change and transformation

• Solid understanding and capability of credit control and related technology

What you’ll get for this role:

• Annual salary between £45,000 and £65,000 (skills, experience, and qualifications)

• Bonus opportunity of 12% of annual salary (actual amount depends on your performance and Aviva’s)

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Sahra Abdulla a call on 07775 042 832 or send an email to sahra.abdulla@aviva.com .