Crew Accommodations Quality Assurance Specialist

Dallas, TX, USA ● Fort Worth, TX, USA Req #8348

Thursday, January 25, 2024

Crew Accommodations Quality Assurance Specialist

What We Need

FLEETCOR is currently looking to hire a Crew Ops Quality Assurance Specialist within our Lodging division. This position falls under our TA Connections line of business and is located in our Dallas, Texas office. In this role, you will be responsible for all activities pertaining to the Quality of Airline Operation Crew Lodging Reservation Transactions that support TA Connections’ clients with Crew Lodging. This position will report to the direct line of the Operations Management Team and will be responsible for the review of pending Crew travel accommodations and transportation needs.

How We Work

As a Crew Ops Quality Assurance Specialist you will be expected to work onsite, at our Dallas TX office. FLEETCOR will set you up for success by providing:

• Assigned workspace
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Reviewing all related AA Crew Lodging Hotel and Transportation reservations prior to departure to minimize unnecessary disruption or delays.
• Being able to utilize DECS, Connex, Bizhero and any affiliated technology during the review process.
• Acting as the main liaison between Operations, Management, and the training department in all Quality Assurance matters as they relate to Crew Lodging.
• Developing a structure that includes, but not limited to prioritization of all travel requests including hotel and transportation needs to ensure the timely operation of all airline departures.
• Communicating with internal departments and management to resolve problems, expedite training and report on consistent issues that may require further agent training and awareness.
• Ensuring prior Crew travel is arranged within all guidelines as set forth by the Client and/or any related Union requirements to facilitate a smooth and seamless experience for the Crew member.
• Correcting reservations as needed prior to Crew Travel and documenting internal tracking system accordingly.
• Providing guidance and knowledge to the Management / Supervisory team ensuring that they understand the impact of errors and omissions to Crew Reservations.
• Assisting with other tasks or special projects as assigned by manager.

• Being a champion and Subject Matter Expert of internal and external policies and procedures.
• Coordinating and manage reservation bookings and oversights.
• Contributing to development and maintaining tracking systems as they relate to Quality Assurance
• Gathering information of “Airline-specific” and “generic” processes processes to submit recommendations, changes and updates to Training Agenda, Topics, Material, and approach to avoid future Crew Lodging Issues.

• Working in a high volume, high pressure, deadline-oriented environment.
• Adjusting hours and days of work to meet trainees time zones and availability (late/early hours, holidays, weekends) based on business needs

Qualifications & Skills

• Bachelor’s degree.
• 2+ years training or equivalent experience.
• 2+ years of experience working in an operational customer service environment (airline/hotel industry preferred)
• Attention to detail and a desire and ability to deliver a polished product.

• Ability to work independently and as a contributing team member.

• Ability to influence others with strong interpersonal skills.
• Ability to generate rapport with a wide audience of people of various cultures.
• Excellent communication skills (written, verbal and interpersonal)
• Extremely organized. Strong multitasking and time-management skills.
• Demonstrate a passion for learning and developing employees at all levels.

• Strong listening, problem solving, and multi-tasking skills.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.8B Annual Revenue

• 800,000 Directly Served Business Clients

• 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

• Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista

• Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

• Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872

• S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

• Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.

• Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

• Empowering our people to share their experiences and ideas through open forums and individual conversations; and

• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

• Innovation: Figure out a better way
• Execution: Get it done quickly
• Integrity: Do the right thing
• People: We make the difference
• Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency .