CREW TEAM MEMBER

DESCRIPTION

As a crew member youll be part of a fast-paced team working together to provide our guests with hot, high quality products in a friendly and clean environment. We call it Superstar Service and it directly impacts the sales and profits of the restaurant.

POSITION RESPONSIBILITIES

PROCEDURES, STANDARDS & GUIDELINES

Follows and complies with all company procedures, standards and guidelines.

• Prepares, packages and delivers all products according to Menu Standards.
• Handles all ingredients according to Food Safety Standards (food handling, food preparation and sanitation), to ensure the health and safety of guests and team members.
• Follows Safety, Security & Emergency Procedures; maintains a safe and secure environment for guests and team members.
• Follows all Cost Control Guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.
• Adheres to Cash Control Procedures; minimizing the potential for cash handling errors.

TRAINING AND DEVELOPMENT

Understands performance expectations and consistently works to improve skill-set to meet them.

• Follows the steps outlined in the Crew Team Member Training Program and is driven to learn all positions within the restaurant.
• Takes a proactive approach in communicating with the management team when additional training, guidance and practice is needed.

JOB EXPECTATIONS

Understands how each job responsibility in the restaurant impacts guests, team members and overall operations.

• Works assigned station(s) with a fast speed of service, but accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned.
• Contributes to the restaurants success by working to exceed guest service guidelines during each shift; consistently delivering Superstar Service.
• Count register bank at start and end-of-shift.
• Supports the methods and processes used to perform all tasks and responsibilities and to achieve results; performs additional duties and responsibilities as directed by the management team.
• Holds self-accountable for arriving on-time and completing assigned shifts.

CKE SHARED VALUES

Models and encourages CKE shared values.

• Is completely focused on and driven by the guest experience.
• Is of high personal integrity and treats all team members with honesty, respect and dignity.
• Contributes to an environment of trust to ensure honest, open and direct communication.
• Is performance oriented and driven; understands performance expectations and is aware of performance results.

SKILLS

• Good verbal skills to communicate with guests; bi-lingual skills are a plus.
• Previous cash handling experience is a plus.
• Strong customer service skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly lift, pull and push minimum of 20 pounds up to 30 pounds.
• Regularly overhead lifting is required.
• Be on his/her feet for duration of daily schedule (excluding normal rest and meal breaks).
• Able to occasionally walk medium distances, kneel, bend, stoop, grab, reach, pinch, fold and pick.
• Vision requirements include ability to adjust focus.
• Able to wear safety equipment such as non-slip shoes, gloves and apron for duration of shift.
• Work around machinery producing heat.
• Work with various cleaning products.

EDUCATION

Enrollment in high school; high school diploma or equivalent is preferable.