Description

About VOAWW:

Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE trauma informed organization.

Benefits (Full time)

• Vacation and Sick Time : Vacation up to 200 hours, Sick time up to 108.64 hours
• Competitive compensation
• Holidays: 8 paid per year + 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities

About Care Crisis Response Services (CCRS):

CCRS is a 24/7 crisis center offering suicide prevention, crisis intervention, and professional consultation services, including behavioral health evaluations. We provide brief crisis counseling and help clients identify appropriate services for their behavioral health crises. Our operations include regional and 988 crisis lines across Washington State.

General Function:

This full-time, hourly position provides crisis intervention, suicide prevention, information & referral, and brief supportive counseling to clients who are in emotional distress and/or seeking information about mental health services. Crisis Counselor II work in a call center and all interactions with clients are by telephone. Crisis Counselor II also provide professional consultation to determine what less restrictive options are appropriate and triages requests for face-to-face mental health evaluations and dispatch the appropriate teams to conduct the evaluation.

Principal Activities:

• Provide crisis intervention, suicide prevention and brief supportive counseling to clients who are in emotional distress
• Conduct assessments of clients per regional and program policies and procedures
• Manage interactions with clients to ensure appropriate level of support is provided in an efficient manner
• Adhere to policies & procedures
• Accurately and efficiently document client interactions
• Meet or exceed established key performance indicator goals
• Utilize current technologies to interact with clients and members of the community
• Provide professional assessment, consultation, and coordination
• Attend staff meetings and trainings on local and regional levels
• Act as mentors and coaches to new staff

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Qualifications

Qualifications:

• A Master's Degree in Psychology, Social Work, or related field required. At least 1 year of experience in a healthcare contact center and/or in mental health counseling. Suicide prevention, crisis intervention, and/or mental health information and referral services experience preferred

Required Skills:

• Fluency in the English language, both oral and written
• Courteous, empathic, and professional manner
• Motivational interviewing
• Active listening skills to establish collaborative relationship with clients
• Efficiency with information-gathering, and problem-solving to facilitate positive case resolutions
• Superior communication skills to convey information to clients clearly, accurately, and completely
• Ability to simultaneously talk and type while utilizing multiple screens and/or windows
• Ability to quickly and accurately document chart notes in an electronic medical record
• Efficiency with balancing pace and flow of conversation and call time

Equal Employment Opportunity Statement:

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.