Employer Industry: Crisis Intervention Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from home, providing flexibility in your schedule
- Competitive pay with opportunities for overtime as needed
- Supportive and collaborative work environment
- Chance to make a positive impact on individuals in emotional distress
- Ongoing training and professional development opportunities available

What to Expect (Job Responsibilities):
- Provide crisis intervention by responding to incoming calls to the 988 Lifeline, offering immediate support and intervention
- Conduct assessments of individual safety and risk levels using established protocols
- Utilize de-escalation techniques to help individuals regain control during crises
- Collaborate with individuals to develop safety plans and identify coping strategies
- Maintain accurate and confidential records of all interactions, adhering to privacy regulations

What is Required (Qualifications):
- Minimum educational requirement: High School Diploma
- At least one (1) year of experience in crisis or call center environments
- Intermediate computer skills, including proficiency in Excel, Word, PowerPoint, and Outlook
- Ability to type at least 50 words per minute
- Strong oral and written communication skills, with the ability to maintain confidentiality

How to Stand Out (Preferred Qualifications):
- Certification in crisis intervention or suicide prevention
- Thorough understanding of behavioral and mental health issues, crisis intervention, or suicide prevention
- Ability to troubleshoot basic IT issues that may arise during text/chat sessions
- Empathy, compassion, and a non-judgmental attitude towards individuals in crisis
- Familiarity with community resources and mental health services

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