This position allows for 3-4 days per week remote / work from home.

Salary: $90,000 - 110,000/year

Oversee all facets of the firm's CRM system, InterAction, and related data management including, maintenance, research, reporting, training and support. This includes:

• Own and lead the implementation, utilization, and expansion of the firm's CRM system. This will include campaigning the importance of CRM usage and increasing firm engagement and adoption.
• Manage processes around data updates, reporting, research and data entry.
• Manage ongoing data clean-up processes and maintenance by eliminating duplicate and invalid data, resolving discrepancies, verifying standardization of data and ensuring that required fields are populated.
• Stay apprised of latest contact management tools and trends, and identify novel and systematic ways to improve data quality and usage.
• Manage processes around distribution of electronic communications - alerts, newsletters, invitations, etc.
• Provide database support and training to legal and non-legal end-users, including answering questions, troubleshooting problems, communicating policy, and teaching or instructing users regarding system functionality, data entry, and basic management.
• Develop and provide training on core and advanced system functionality. This would include the creation of documentation and tutorials on processes, policies, and systems configuration.
• Manage systems users and permissions.
• Generate analytical reports through data visualization tools like Qlik and Power BI to improve the firm's understanding of contact engagement and opportunities.
• Generate client relationship intelligence reports for business development and lateral integration.
• Help manage and leverage specialized contact lists, like those of our firm alumni and top clients.

Requirements

• Bachelor's degree or equivalency and 5+ years of experience in the field or in a related area.
  • Previous experience working in a law firm or professional services environment a plus.
• An in-depth understanding of InterAction or similar CRM database.
• Familiarity with Vuture or similar broadband email distribution platform.
• Strong written and oral communication skills.
• Patience, a positive, customer-friendly attitude, and the ability to work in a team environment.
• Excellent organizing, planning, and project management skills.
• Creative and analytical thinker with strong problem-solving skills.
• Interest in legal innovation, change management and process development.
• Web (HTML, CSS, JavaScript) experience preferred.
• Must be extremely organized and be able to multi-task and manage competing priorities.
• Ability to produce quality work under deadlines while maintaining a professional and pleasant demeanor.