Company Overview

#LI-Remote

Shriners Children's is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part-time status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Job Overview

The CRM Support Specialist is responsible for daily oversight of Blackbaud Constituent Relationship Management system (BBCRM) which tracks gifts, financial, biographical and other relational information on Shriners Children's donors. This position will work together with the CRM support team to assist, train and support all users of BBCRM and assist with maintaining data integrity. This position reports into the Manager, CRM Support.

Responsibilities

• Responsible for end-user support of the Blackbaud CRM system. Responsibilities include adding and training new users, creation of ad-hoc and smart queries as per end-user requests, troubleshooting issues with letters, queries, batches and revenue entry. Resolve all assigned CRM requests in a timely and professional manner. Work directly with hospital gift officers and development assistants on projects and surveys requested by the Chief Philanthropy Officer.
• Follow the training program developed by the CRM System Administrator to train new users and facilitate ongoing refresher training via Microsoft Teams. Responsible for learning new features of BBCRM and teaching them to end users. Assist with adding new users to the training environment and apply appropriate site permissions.
• Perform data entry, constituent merges, and data clean up as needed. Assist with correcting foundation, household, organization and fund entries. Manage import queues for multiple integrations. Will determine if a record being imported is duplicate and fix any records with inconsistent data.

This is not an all-inclusive list of this job's responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

Minimum:

• High-level proficiency in MS Office Suite, Adobe Acrobat Pro and Internet Search Engines
• Current Associate's Degree, or 2 years of development experience in lieu of degree

Preferred:

• Familiarity with Shriners donor relations process
• Familiarity with donor terms and the procedures of department
• Advanced Microsoft Excel experience
• Knowledge of Blackbaud CRM