Description

CSA Operations Specialist

Are you passionate about clean, sustainable eating? Enthusiastic about working in a people-first culture, committed to living the good life and eating the good food while being good people? Awesome! Keep reading…

Who we are –

Lancaster Farm Fresh Cooperative is a nonprofit organic farmers’ cooperative of over 100 member farmers in Lancaster County, Pennsylvania. We focus on creating healthy, high-quality foods from our highly maintained and enriched soils on our small-scale family farms. LFFC serves all Eastern Pennsylvania, New York City, and most of the tri-state area by connecting the farmer and customer, delivering the best local organic produce, value-added products, and humanely raised and pastured animal products to retail establishments, co-ops, restaurants, and institutions.

The perks of working here –

• Competitive medical, dental, and vision coverage
• 4% match for 401(k)
• Paid time off and paid sick days
• Free summer CSA (community supported agriculture) share
• Access to the employee store with discounted organic food and drink
• Being part of something that will make you feel good at the end of the day

Position Summary –

We are looking for a CSA Operations Specialist who likes the challenge of a fast-paced environment. Ideally, the candidate must possess a willingness and ability to learn quickly and be a motivated and detail-oriented team player. This position supports the co-op by partnering with our farms and all departments to ensure smooth day-to-day operations. The ideal candidate for this position is someone who enjoys proactively anticipating and responding to departmental needs and creatively problem-solving to ensure we can continue to fulfill our mission and commitments to customers and farmers.

What you’ll be doing –

• Lead and manage all operational aspects of the CSA Department to ensure efficient service and quality standards
• Act as a liaison between farmers and our warehouse to maintain smooth processes from farm to fulfillment
• Manage produce orders from farms and collaborate with non-produce vendors and the procurement team to meet sourcing needs
• Partner with warehouse teams to prepare and implement daily packing plans for CSA orders
• Work closely with the member support teams to address customer inquiries and offer support
• Oversee CSA inventory, ensuring accuracy and flow for timely order fulfillment
• Utilize CSA systems to manage and fill store orders
• Address and resolve issues within the supply chain to maintain continuous operational flow
• Generate and analyze operational reports to track performance metrics and drive improvements to support the day-to-day activities of the organization

• Lead or support special projects that align with the CSA Department's goals and initiatives

Qualifications

Who you are –

• Have at least 2 years of experience in a similar role; familiarity with local and seasonal produce preferred
• Have solid time management and follow-up skills

• Possess strong computer skills or a natural aptitude to learn new systems: Microsoft Outlook, Excel, Word, Access, WordPress; high proficiency in Excel, Access, or other database environments preferred
• Customer service oriented with social perceptiveness
• Able to communicate effectively and tailor it to the needs of the respective audience
• Able to clearly share & convey information in person, over Microsoft Teams, and via telephone
• Pay close attention to detail; able to be highly exact and accurate
• Able to record and organize important information
• Possess effective problem-solving skills and the ability to collaborate with others to find sustainable solutions

This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned to ensure the team's proper operations.

Lancaster Farm Fresh Co-op is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.