Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive compensation plans and benefits program, including medical, dental, vision, life, and disability insurance
- Retirement plans, vacation, and tuition reimbursement available
- Supportive and inclusive work environment that values diversity
- Hybrid work model with onsite training required

What to Expect (Job Responsibilities):
- Provide a high level of customer service to all Online Banking end users
- Handle all online banking call volume for the Customer Service Center
- Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner
- Serve as a service liaison between customers and all third-party service providers
- Process new online account set-ups and perform ongoing maintenance to existing online accounts

What is Required (Qualifications):
- Associate's Degree or related knowledge/skills base gained through experience
- Minimum of 3 years customer service experience in a fast-paced environment
- Call center experience or experience in a high-volume phone environment
- Strong understanding of Online Banking services and ability to troubleshoot technology issues
- Excellent oral and written communication skills

How to Stand Out (Preferred Qualifications):
- Previous retail banking experience
- Experience articulating solutions in a demanding environment
- Proficiency with internet terminologies and navigation
- Ability to learn new concepts quickly in a fast-growing environment

#Banking #CustomerService #HybridWork #CareerGrowth #InclusiveWorkplace

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.