NHS
CSD - Ambulance Telephone Triage Practitioner - Bicester
This job is now closed
Job Description
- Req#: C9195-25-0145?language=en&page=916&sort=publicationDateDesc
- Full training and support when you join and ongoing throughout your employment with us.
- Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Staff networking and support groups.
- Recognised Nursing/Emergency Care Practitioner/Paramedic qualification
- Valid registration with NMC or HCPC
- Recognised mentorship qualification and experience
- Nursing/Emergency Care Practitioner/Paramedic experience in acute or primary care
- Extensive clinical knowledge
- Significant post qualification experience in acute or primary care
- Decision making
- Triaging
- Telephone triage experience
- Experience of supporting others in clinical practice
- Experience of dealing with multi-agency situations
- SCAS area/hospital knowledge
- Ability to communicate effectively: aurally, orally and in writing
- Ability to work without direct supervision
- Ability to work as part of a multidisciplinary team
- Ability to rapidly organise and prioritise work
- Understanding of audit, evaluation and Clinical Governance
- Willing to be flexible and available to work at short notice
- Motivated towards further professional development
- Recognised Nursing/Emergency Care Practitioner/Paramedic qualification
- Valid registration with NMC or HCPC
- Recognised mentorship qualification and experience
- Nursing/Emergency Care Practitioner/Paramedic experience in acute or primary care
- Extensive clinical knowledge
- Significant post qualification experience in acute or primary care
- Decision making
- Triaging
- Telephone triage experience
- Experience of supporting others in clinical practice
- Experience of dealing with multi-agency situations
- SCAS area/hospital knowledge
- Ability to communicate effectively: aurally, orally and in writing
- Ability to work without direct supervision
- Ability to work as part of a multidisciplinary team
- Ability to rapidly organise and prioritise work
- Understanding of audit, evaluation and Clinical Governance
- Willing to be flexible and available to work at short notice
- Motivated towards further professional development
Job summary
We are looking to recruit reliable and enthusiastic Nurses to join our motivated, friendly and hardworking team of Clinical Practitioners based in Bicester to support the smooth running of our 999 service. Applicants will need to have an up to date NMC/HCPC registration with extensive clinical experience.
As well as offering a great basic salary of £37,338 - £44,962 pro rata/ per annum, Candidates will receive the following unsocial allowances on top:
All day Saturday (midnight to midnight) as well as any week day after 8pm and before 6am - Time plus 30%
All day Sunday and public holidays (midnight to midnight) - Time plus 60%
We are offering a variety of hours from a minimum of 23 hours a week up to Full-Time hours of 37.5. Candidates will be required to work a variety of shifts which may include nights, weekends, bank holidays and religious holidays. CSD staff use a "self-roster" system allowing a flexible and positive work life balance.
Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Bicester, Oxfordshire.
Main duties of the job
We are looking for Nurses and Paramedics to work as part of our dynamic team where you will use your clinical judgement and extensive knowledge to carry out complex clinical assessments of patients, using a combination of telephone and video conversations. Video allows the clinician to link live directly to the patient and manage the scene, completing a live assessment of their clinical needs . You will be required to deal with sensitive information whilst providing appropriate advice and information to the patients in line with the clinical assessment software, care pathways, the latest evidence based research and current clinical guidelines. You will be supporting whole system healthcare, working with partner organisations to assess needs and plan care for communities and individuals.
Working as part of the team on the Clinical Support Desk you will be directly involved with live emergency calls helping with patient assessments and supporting non clinical colleagues as well as road staff.
You will be required to demonstrate excellent communication skills with a broad range of patients, family members and other healthcare professionals, often exploring and resolving complex clinical and social issues. Balancing the needs of our individual patients with the availability of resources and demand on the Service requires critical thinking and problem solving skills, team working, innovation and good IT skills.
About us
Benefits we offer:
About Us
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.
The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.
We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.
Date posted
07 April 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
£37,338 to £44,962 a year pro rata/per annum
Contract
Permanent
Working pattern
Full-time
Reference number
195-25-CSDN-CWB-C
Job locations
Northern House
Talisman Road
Bicester
OX26 6HR
Job descriptionJob description
Job responsibilities
Successful candidates will be required to complete a nine week full time training programme at commencement of post which is fully paid. This covers internal systems, NHS pathways assessments and call centre mentoring.
SCAS actively encourage and support CPD and offer a wide range of study sessions and courses. As a member of the CSD team you will be encouraged to support your clinical development and we offer 4 paid clinical days per year in addition.
Job responsibilities
Successful candidates will be required to complete a nine week full time training programme at commencement of post which is fully paid. This covers internal systems, NHS pathways assessments and call centre mentoring.
SCAS actively encourage and support CPD and offer a wide range of study sessions and courses. As a member of the CSD team you will be encouraged to support your clinical development and we offer 4 paid clinical days per year in addition.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
SKills
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
SKills
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
South Central Ambulance Service NHS Foundation Trust
Address
Northern House
Talisman Road
Bicester
OX26 6HR
Employer's website
Employer details
Employer name
South Central Ambulance Service NHS Foundation Trust
Address
Northern House
Talisman Road
Bicester
OX26 6HR
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.