Employer Industry: IT Services

Why Consider this Job Opportunity:
- Competitive pay
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Training provided for HDI certification
- Chance to make a positive impact on customer satisfaction

What to Expect (Job Responsibilities):
- Assist users with software, hardware, and network problem resolution
- Troubleshoot and resolve application issues
- Collaborate with team members to resolve unfamiliar issues
- Log all service desk calls, emails, and voicemails for tracking
- Stay current with system information and updates

What is Required (Qualifications):
- Excellent customer service skills
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite and various Windows operating systems
- Current HDI certification or willingness to become certified
- Ability to handle a high volume of calls with varying complexity

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in a similar helpdesk or customer support role

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