MMC is Hiring!! Remote Customer Service Reps!!

Please review all Job/Environmental Requirements prior to applying.

Bilingual, Veterans, & IWD's are encouraged to apply!!

Start Date: March 19th, 2024

Job Type: Full-time

Pay:

$14.00/hr monolingual

$15.00/hr bilingual

Pay will increase by $1.00 upon conversion

Hours:

8:00am - 6:30pm CST

Schedule:

8-hour shift

Over time is available

Day shift

Monday to Friday

At approximately 90 days you are eligible to convert to a permanent position with the following perks!

· $1 Pay Increase

· Quarterly bonus (based on performance)

· Annual Increases (based on performance)

· Medical/Dental/Vision Benefits

· Employee Assistance Program

· 401 (K)

· Paid Time Off/Holidays

· Eligible for promotions after 6 months (temp time included)

Job Description

Job Responsibilities:

· Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

· Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

· Track and document all inquiries using the applicable systems.

· Complete associated tasks according to the established guidelines.

· Track and document all inquiries using the applicable systems.

· Meet Quality Assurance (QA) and other key performance metrics.

· Facilitate the fulfillment of caller requests for materials via mail, email, or download.

· Transfer/refer consumers to appropriate entities according to the established guidelines.

· Escalate calls or issues to the appropriate designated staff for resolution as needed.

· Facilitate translation services for non-English speaking callers according to procedures.

· Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Job Requirements:

· Availability to work shifts between 8:00 AM and 6:30 PM if you live in an Central Standard Time zone.

· Availability to work shifts between 7:00 AM and 5:30 PM if you live in a Mountain Standard Time zone.

· High School Graduate or GED with 0-1 years' experience (may be removed for EDI and SA locations only)

· Internet Access: Minimum of 20 Mbps download & 5 Mbps upload

· Ability to type efficiently

· Continuously demonstrate a high sense of urgency, and perform under pressure

· Excellent Attendance (no time off during training or on the job training, no exceptions)

· Organization and work prioritization skills

· Proficient in utilization of Teams

· Basic computer aptitude in Windows and/or Mac

· Ability to handle 100+ calls a day, handle multiple repetitive calls

· Bilingual candidates must pass a bilingual assessment

Work at Home Environmental Requirements Include:

· A quiet, professional work-space free from distractions and background noise

· A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station.

· Equipment is provided - must be returned within 24 hours upon separation from the company.

· High Speed Internet: Minimum of 20 Mbps download & 5 Mbps upload (cannot use satellite internet or cell phone internet. If it uses a Cell Tower for service, it cannot be used).

· Modem firewalls should be disabled for proper VPN and product access.

· Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting.

· Must live within 70 miles from deployment location.

Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.