Employer Industry: Construction Equipment Manufacturer

Why Consider this Job Opportunity:
- Competitive pay and benefits package
- Opportunity for professional development and growth within the organization
- Chance to work with a global company and be involved in various aspects of the customer life cycle
- Supportive and collaborative work environment
- Ability to travel to customer or remote locations on service-related issues
- Opportunity to make an impact on product improvements and reliability

What to Expect (Job Responsibilities):
- Assume ownership over Aftermarket related issues through various departments to achieve resolution and overall customer satisfaction
- Provide "best in class" service to customers with immediate, consistent, and accurate responses to inquiries
- Communicate with senior level management team and internal managers to report on current technical and escalated issues
- Track and analyze trends and opportunities for product improvements and reliability
- Set and manage customer expectations and mitigate conflict and communication problems

What is Required (Qualifications):
- High School Diploma/GED
- 2-3 years of experience in manufacturing or knowledge of construction equipment
- 3 years of customer service experience
- Ability to read and apply engineering prints, hydraulic drawings, electrical drawings, and hydraulic schematics
- Ability to travel up to 25% of the time

How to Stand Out (Preferred Qualifications):
- Proficiency in AWP, TMH & AG Product (Parts or Service)
- Excellent problem-solving capabilities
- Proficient in Microsoft Products

#ConstructionEquipment #CustomerService #ProfessionalDevelopment #GlobalCompany #TravelOpportunity

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