Overview

The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.

We offer:

• Paid time off
• Employee discount
• 401k retirement plan
• Training and development

The schedule available is:

• 25 hours per week

The position is located at 60 Jasmin La, White River Junction, VT 05001.

This position pays $18.00 / hour25 HOURS PER WEEK

Responsibilities

• • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have two years college experience OR at least two years of customer service experience
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license
• Must be authorized to work in the U.S. and not require sponsorship now or in the future
• Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date
• Aside from religious observations, must be available to work a maximum of 25 hours per week.

This is a Part Time position with a Max of 25 Hours Weekly