Employer Industry: Software Development

Why consider this job opportunity:
- Base salary range of $75,000 - $85,000 per year plus an annual incentive bonus of $5,000 - $10,000
- Competitive benefits package including medical, dental, vision, and a 401k company match program
- Flexible PTO policy to encourage work-life balance
- Remote work flexibility allows you to work from anywhere
- Opportunity to work in a fast-growing tech company with a diverse and inclusive team
- Chance to make a significant impact on customer engagement and satisfaction

What to Expect (Job Responsibilities):
- Design, implement, and optimize customer engagement workflows in ChurnZero and Zendesk
- Collaborate with cross-functional teams to identify triggers for customer engagement
- Evaluate performance metrics and conduct A/B testing to refine processes
- Troubleshoot platform issues and ensure compliance with internal policies
- Maintain and analyze data for churn, upsell, and downsell opportunities

What is Required (Qualifications):
- Minimum 4 years of relevant experience in Operations, Support, or Success in a SaaS environment
- 2-4 years of experience with ChurnZero and Zendesk admin tools
- Minimum 1 year of experience building automations and routing rules in business systems
- Minimum 2 years of experience capturing, measuring, and reporting key metrics
- Strong analytical and problem-solving skills with the ability to train teams

How to Stand Out (Preferred Qualifications):
- Experience with AI tools and reporting automation
- Proven ability to manage multiple workstreams effectively
- Familiarity with data management best practices and privacy regulations

#SoftwareDevelopment #CustomerEngagement #RemoteWork #CareerOpportunity #DiversityAndInclusion

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