Employer Industry: Business Process Outsourcing for the Insurance Industry

Why consider this job opportunity:
- Salary set at $16/hr
- Paid training for the first 4 weeks
- Opportunity to join a supportive team focused on providing best-in-class customer service
- Flexibility to work between the hours of Mon-Fri, 7a-8p CST
- Chance to contribute innovative ideas for service improvement
- Strong emphasis on respect, integrity, and learning within the company culture

What to Expect (Job Responsibilities):
- Answer and respond to telephone and electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility, and claims processing
- Document all calls and related correspondence using proprietary tools and office processes
- Provide prompt, courteous, and excellent service to internal and external customers
- Identify service opportunities and suggest innovative ideas for improvement
- Handle multiple products and services while meeting established service requirements and standards

What is Required (Qualifications):
- High school diploma or GED required
- Minimum of one year of customer service experience in a fast-paced call center environment
- Strong written and verbal communication skills, familiar with business and phone protocols
- Excellent organization and detail orientation skills with the ability to meet established deadlines
- Proficient with MS Windows environment, including MS Word

How to Stand Out (Preferred Qualifications):
- Experience in Long Term Care or insurance-related customer service
- Familiarity with claims processing and policy administration
- Ability to work collaboratively with various departments
- Strong problem-solving skills and ability to manage escalated issues effectively

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