Employer Industry: Nonprofit Organization Supporting Individuals with Visual Impairments

Why consider this job opportunity:
- Opportunity for career advancement within a mission-driven organization
- Flexible work-from-home option available
- Supportive and collaborative work environment
- Chance to make a meaningful impact by assisting individuals with visual impairments
- Comprehensive training and development programs provided

What to Expect (Job Responsibilities):
- Provide exceptional customer service by responding to inquiries through various communication channels
- Actively listen to customer needs and offer tailored solutions to resolve issues
- Utilize soft sales techniques to recommend products or services without pressure
- Maintain accurate records of customer interactions in the CRM system
- Collaborate with team members to enhance processes and contribute to a positive workplace culture

What is Required (Qualifications):
- High school diploma, GED, or equivalent required
- Minimum of 1 year of experience in a customer service call center position
- At least 1 year of sales experience, preferably in soft sales or upselling
- Excellent communication and interpersonal skills
- Basic computer skills, including experience with Microsoft Office and CRM systems

How to Stand Out (Preferred Qualifications):
- Previous experience in a call center environment
- Bilingual communication skills (English/Spanish)
- Completion of business classes or vocational/technical training
- Strong ability to handle multiple tasks in a fast-paced environment
- Experience working independently as well as part of a team

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