Customer Care Representative (Remote - Philippines /Manila)

At Kindred Bravely, we’re dedicated to supporting moms on their motherhood journey with comfortable, functional maternity and nursing apparel, exceptional customer care, and a positive work environment.

We’re a remote-first company with a team of 50+ talented individuals across the globe, united by our shared values of bravery, generosity, accountability, and transparency. Since 2015, we’ve aimed to create a supportive workplace that empowers our team to grow their careers while supporting their families.

Recognized on the Inc. 5000’s list of fastest-growing privately held companies for six consecutive years, our products have been featured in Self Magazine, Forbes, What to Expect, BabyCenter, and more.

About the Role:

As a Customer Care Representative, you’ll be a key member of the Customer Care Team in providing top-tier, customer-centric service via email, social media, and live chat. If you are a self-starter who loves a dynamic, fast-paced environment, making people’s days, and working collaboratively within a tight-knit team, this role is for you. You’ll report to the Customer Care Manager and work closely with a remote team using tools like Slack, Asana, Gorgias, Shopify, Loop and NetSuite.

We are looking for someone who…
● Has at least 1 year of recent experience working remotely as a customer service representative using chat, email, and social media channels
● Resonates with our company values of being generous, brave, accountable and transparent
● Accurately types at least 60 words per minute in English
● Communicates effectively and efficiently verbally and in writing, with no grammatical errors
● Is a quick learner, a team player, and can work independently
● Is proactive, flexible, and adaptive to rapidly changing issues
● Asks questions and takes and provides feedback
● Is detail-oriented and thorough
● Has a strong and reliable internet connection
● Is proficient in Google Suite
● Comfortable navigating multiple software applications to investigate issues & solve customer inquiries
● Has experience in Gorgias, Zendesk or other similar helpdesk platform
● Has experience with an ERP like NetSuite or similar platform
● Experience with an automated returns platform such as Loop Returns or a similar platform

Responsibilities Include (But are not limited to):
● Deliver exceptional customer service to existing and new customers across all channels: chat, email, and social media (no phone required)
● Adopt the Kindred Bravely voice and tone to convey our brand values and personality
● Learn to navigate multiple internal software systems
● Develop expertise in company products, sizing, and fit to assist customers in finding the perfect size the first time
● Learn product front-to-back to efficiently help customers
● Maintain a positive attitude throughout all customer and team interactions
● Additional tasks as assigned by supervisor

We’re looking for…

Brand Alignment: You resonate with our mission and are eager to help our customers on their unique motherhood journeys.

Technical Prowess: You consider yourself tech-savvy and you learn quickly. You have at least 1 year of experience in ecommerce customer support using digital communications, including email, chat, and more.

Problem Solving Ability: You are intellectually curious - you love to learn and grow both personally and professionally. As a result, you proactively identify challenges and develop solutions.

Self-starter: You’re motivated, adaptable, and thrive in a dynamic, fast-paced environment.

Communication: You have excellent verbal and written communication skills.

Why You’ll Love Working Here:

● Remote work: Work from anywhere in the Philippines while growing your career.

● Positive culture: Join a team that values collaboration, transparency, and support.

● Meaningful work: Contribute to a mission that empowers women and families.

● Award-winning products: Be part of a company recognized for quality and innovation.

Benefits:

● Day 1 Medical Benefits

● Paid Time Off

● Maternity / Paternity Leave

● Monthly Random Act of Generosity

Schedule: Full time. In the first 3 months of employment, you will work 8 hours of training between the hours of 5:00 AM and 5:00 PM Pacific Time (8:00 PM - 8:00 AM Manila Time). Regular working hours after training completion will be 12 p.m. to 9 p.m. Pacific Time (4 a.m. to 1 p.m. Manila time)