Employer Industry: Pet Insurance and Veterinary Services

Why consider this job opportunity:
- Comprehensive contributions to medical, dental, and vision for colleagues and dependents
- Generous PTO and paid holidays
- 401k with company match
- Opportunity to work in a pet-friendly environment with supportive team culture
- Chance to make a positive impact on pet health care and customer satisfaction

What to Expect (Job Responsibilities):
- Provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.)
- Educate customers on the benefits of insurance and non-insurance products
- Expand coverage and enhance protection for customers' pets
- Optimize performance tracking and management using ticketing software and digital tools
- Maintain data integrity through accurate data entry and management

What is Required (Qualifications):
- Active Property & Casualty Producer license required
- Prior experience in a customer service role, preferably in a high-volume call center or veterinary clinic
- Proven ability to build customer relationships using effective communication and empathy
- Strong experience navigating multiple platforms for integrated customer responses
- Meticulous attention to detail and strong prioritization abilities

How to Stand Out (Preferred Qualifications):
- Prior experience in the pet insurance industry
- Familiarity with ticketing software (e.g., Zendesk, Kustomer)
- Proficiency in MS Excel and G-Suite tools
- Other language proficiency, preferably Spanish
- Entrepreneurial mindset with a passion for pets

#PetInsurance #CustomerCare #VeterinaryServices #CareerOpportunity #PetHealth

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