Employer Industry: Telecommunications

Why Consider this Job Opportunity:
- Competitive pay and benefits package
- Opportunity for career advancement and growth within the organization
- Work-from-home flexibility
- Extensive training provided on enhanced customer service skills and company products/services
- Supportive and inclusive work environment
- Robust benefit package, including health, vision, life, and dental insurance, retirement options, and ample time off allowance

What to Expect (Job Responsibilities):
- Answer phones and assist customers with billing, technical, and service questions
- Strengthen customer relationships by offering a wide array of products and services
- Negotiate with customers and overcome objections to retain customer loyalty
- Utilize desktop tools, billing software, and online resources to provide efficient service
- Multi-task in a fast-paced environment to meet customer needs

What is Required (Qualifications):
- Minimum of 1 year in a customer-facing role
- Sales and/or technical experience in a service environment
- High school diploma or equivalent
- Proficiency in desktop tools, billing software, and online resources
- Strong verbal and written communication skills
- Reliable and dependable with flexible availability

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in a healthcare-related service role

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