Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Hourly rate ranging from $17.25 to $23.03
- Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off
- Opportunity for career advancement and growth within the organization
- Fully remote work opportunity with a flexible schedule
- Supportive and collaborative work environment focused on employee well-being

What to Expect (Job Responsibilities):
- Provide exceptional customer service by effectively listening and addressing customer banking inquiries
- Facilitate service requests to operational back office teams and manage them until resolution
- Ensure compliance with federal banking regulations and internal policies while managing risk
- Engage in proactive sales and referral conversations to support customers' financial health
- Stay updated on banking policies, procedures, and product knowledge to provide accurate consultations

What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 2 years of customer service experience
- Proficiency in navigating and editing data in banking systems
- Strong understanding of federal banking regulations and internal controls
- Ability to demonstrate sound judgment and maintain compliance with applicable regulations

How to Stand Out (Preferred Qualifications):
- Experience in a banking or financial services environment
- Familiarity with consultative sales techniques
- Ability to work in a fast-paced environment while managing multiple priorities
- Strong communication skills, both written and verbal

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