Employer is seeking interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that's proud of its rich legacy. Join us and be part of a team that is passionate about being excellent, creatively problem solving, and innovating. We are committed to shaping the future of energy in America and are retooling everything we do to operate more sustainably and deliver energy more reliably than ever. If you are a change agent who thinks differently and wants to fall in love with your job, then read on!

Job Summary:

- Provide excellent customer service and be the central point of contact for the company's Customer Contact Operations Center.
- Utilize customer information systems to answer inquiries regarding billing, payment, credit, rates, and service requests.
- Input residential and commercial customer account information and generate service order requests.
- Assist customers with credit difficulties and termination notices, negotiate payment plans, and make appropriate referrals for additional assistance.
- Determine and document security deposits for new accounts and promote and explain programs available to customers.

Required Knowledge, Skills, Abilities & Experience:

- 0-2 years of Customer Contact Operations experience.
- Basic interpersonal/communication skills in person, by phone, and in writing.
- Ability to retrieve items alphabetically/numerically and basic typing skills.
- Knowledge of computers including Customer Information Systems and Microsoft Office products.
- Basic understanding of organization/department/section policies and procedures.
- Ability to read, concentrate, listen, and deal with irate and difficult customers.
- Ability to identify and resolve basic and routine issues and basic organization/time management skills.
- Basic understanding of billing, rates, credit, energy usage, and customer accounts.
- Ability to work varying shifts, nights, weekends, and during emergency situations.

Education Requirements:

- High School diploma or GED required.
- Associate degree in related discipline may be required or 2+ years of additional relevant experience in lieu of degree preferred.

Licenses, Certifications, or Quals Description:

- None specified.

Working Conditions:

- Office Work Environment: 76-100%.
- Travel: Up to 25%.

Additional Information:

- This position does not offer relocation assistance.
- Employer cannot transfer or sponsor a work visa for this position.
- A related higher-level degree may be applied toward years of experience.
- Certain positions at Employer may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Employer limiting its consideration of certain applicants.
- We offer excellent plans and programs for employees, including health benefits, retirement plans, paid holidays, tuition reimbursement, and more. To learn more about our benefits, visit dombenefits.com.
- Employer is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.