Employer Industry: Educational Technology

Why consider this job opportunity:
- Competitive total compensation package with benefits
- Professional development and continued opportunities for advancement within the company
- Generous and flexible paid time off
- Top of the line quality IT equipment, support, and accessories
- Flexibility and remote work availability
- Casual attire and stress-free, inclusive work environment

What to Expect (Job Responsibilities):
- Maintain a thorough knowledge of TypingClub and other edclub products
- Provide excellent customer service via email, tickets, and phone
- Coordinate with teams to resolve customer issues
- Perform root cause analysis and escalate issues as needed
- Assist in improving software quality and provide feedback

What is Required (Qualifications):
- Solid verbal and written communication skills
- Ability to speak confidently and energetically over the phone
- Proficiency in Excel, Word, and Google Docs
- Telephone skills for handling customer calls and requests
- Typing speed of 50 WPM or higher

How to Stand Out (Preferred Qualifications):
- Bachelor's degree
- Experience in customer service or related field

#EducationalTechnology #CustomerService #CareerOpportunity #CompetitivePay #ProfessionalDevelopment

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