Alorica
Customer Experience Agent- Mohali Q4 - 2024
PayCompetitive
LocationMohali/Punjab
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 222802
- 4 of the top 5 wireless providers
- 4 of the top 8 healthcare companies on the Fortune 500
- 4 of the top 10 banks on the Fortune 500
- 5 of the world’s largest retailers
- 4 of the top 10 largest car manufacturers
- 10 of the top 20 regulated utility companies
- 3 of the 5 largest technology companies
- Freshers to 5yrs of experience with Customer Support *
- Experience in an International Voice Process.
- The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
- Candidates who have experience into domestic Voice Process can be considered as freshers.
- Provide customer support and resolve customer queries via call.
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidate should be flexible to work in 24*7 environments (US Shift).
About Alorica India:
Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.
100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.
The world’s largest provider of customer experiences to North American consumers.
14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now).
We Serve More than 200 Major Clients Worldwide, Including:Qualifications
Responsibilities
About the company
Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.