Lovesac
Customer Experience Associate (Hybrid in Virginia Beach, VA)
Pay$18.63 - $23.12 / hour
LocationVirginia Beach/Virginia
Employment typeOther
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Job Description
- Req#: 263755
Employer Industry: Furniture Retail
Why consider this job opportunity:
- Salary up to $23.12 hourly
- Opportunity for career advancement and growth within the organization
- Hybrid work environment with flexibility to work remotely
- Comprehensive benefits package, including paid time off, medical, dental, and vision plans
- Supportive and collaborative work culture that prioritizes work-life balance
- Sales incentive program rewarding performance and contributions
What to Expect (Job Responsibilities):
- Engage with potential and existing customers through various channels to promote and sell products
- Meet or exceed sales targets and KPIs by understanding customer needs and recommending appropriate solutions
- Provide excellent customer service by promptly responding to inquiries and resolving issues with empathy
- Collaborate with internal teams to ensure seamless order fulfillment and service delivery
- Maintain accurate records of customer interactions and transactions using CRM software
What is Required (Qualifications):
- Must be 18 years of age or older
- High School Diploma or equivalent required
- Minimum of 2 years of related customer service experience in a call center environment required
- Must be able to work flexible hours, including evenings, weekends, and holidays
- Proficiency required in Microsoft Office: Word, Excel & PowerPoint
How to Stand Out (Preferred Qualifications):
- Retail experience preferred
- Previous hybrid work environment experience preferred
- Bilingual/multilingual skills preferred
- Proficiency in CRM and order management platforms required
- Ability to move medium to large furniture items up to 75 pounds
#FurnitureRetail #CustomerService #CareerOpportunity #FlexibleWork #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
At Lovesac, we’re committed to helping people fill their homes with Total ComfortTM. That means having furniture that can evolve along with them as life unfolds.