Lovesac

Customer Experience Associate (Hybrid in Virginia Beach, VA)


Pay$18.63 - $23.12 / hour
LocationVirginia Beach/Virginia
Employment typeOther

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  • Job Description

      Req#: 263755
      Employer Industry: Furniture Retail

      Why consider this job opportunity:
      - Salary up to $23.12 hourly
      - Opportunity for career advancement and growth within the organization
      - Hybrid work environment with flexibility to work remotely
      - Comprehensive benefits package, including paid time off, medical, dental, and vision plans
      - Supportive and collaborative work culture that prioritizes work-life balance
      - Sales incentive program rewarding performance and contributions

      What to Expect (Job Responsibilities):
      - Engage with potential and existing customers through various channels to promote and sell products
      - Meet or exceed sales targets and KPIs by understanding customer needs and recommending appropriate solutions
      - Provide excellent customer service by promptly responding to inquiries and resolving issues with empathy
      - Collaborate with internal teams to ensure seamless order fulfillment and service delivery
      - Maintain accurate records of customer interactions and transactions using CRM software

      What is Required (Qualifications):
      - Must be 18 years of age or older
      - High School Diploma or equivalent required
      - Minimum of 2 years of related customer service experience in a call center environment required
      - Must be able to work flexible hours, including evenings, weekends, and holidays
      - Proficiency required in Microsoft Office: Word, Excel & PowerPoint

      How to Stand Out (Preferred Qualifications):
      - Retail experience preferred
      - Previous hybrid work environment experience preferred
      - Bilingual/multilingual skills preferred
      - Proficiency in CRM and order management platforms required
      - Ability to move medium to large furniture items up to 75 pounds

      #FurnitureRetail #CustomerService #CareerOpportunity #FlexibleWork #EmployeeBenefits

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      At Lovesac, we’re committed to helping people fill their homes with Total ComfortTM. That means having furniture that can evolve along with them as life unfolds.