Employer Industry: Financial Services

Why consider this job opportunity:
- Salary up to $22.40/hour
- Opportunity to participate in a bonus program based on performance
- Comprehensive benefits package to support physical, financial, and social well-being
- Potential for a hybrid work arrangement after initial training
- Personal Time Off (PTO) provided for vacation and personal use
- Supportive work environment focused on employee connection and growth

What to Expect (Job Responsibilities):
- Answer customer inquiries via inbound and outbound calls, ensuring a positive experience
- Respond to and anticipate customer needs while using various systems and web applications
- Build customer relationships by providing accurate information and resolving inquiries in real-time
- Identify when to escalate interactions for resolution and suggest innovative solutions for improvement
- Gather customer feedback to enhance the overall customer experience

What is Required (Qualifications):
- 2+ years of customer service experience or equivalent demonstrated through work experience, training, military experience, or education
- Experience in call centers or customer service, preferably within the dental insurance sector
- Ability to learn and apply knowledge of benefit and claim products
- Strong typing skills and proficiency with desktop applications such as MS Office
- Excellent analytical, organizational, problem-solving, and decision-making skills

How to Stand Out (Preferred Qualifications):
- Experience working in call centers or with dental insurance products
- Familiarity with navigating multiple software and web applications quickly
- Strong attention to detail for managing customer interactions effectively

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