Employer Industry: Nonprofit Biological Resources and Standards Organization

Why consider this job opportunity:
- Salary up to $50,000 annually
- Eligible for additional incentive compensation, including regular merit increases and participation in the corporate bonus program
- Comprehensive medical coverage, company-paid life insurance, and disability insurance
- Exceptional career advancement opportunities and recognition within a mission-focused organization
- Flexible remote work with occasional site visits
- Supportive work environment promoting work-life balance with paid holidays and PTO

What to Expect (Job Responsibilities):
- Respond to inbound customer inquiries via phone, email, and online chat while maintaining professionalism and empathy
- Process orders and provide domestic distribution support, addressing inquiries related to permits, shipping, and order tracking
- Record customer inquiries and issues in a system for data reviews and potential improvements
- Utilize resources to provide support for basic product inquiries and escalate complex inquiries as needed
- Collaborate with cross-functional teams to enhance customer service and product knowledge

What is Required (Qualifications):
- High school diploma and 2-5 years of experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM, ERP, and phone systems
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Previous experience in a fast-paced customer support environment
- Basic understanding of product documentation and training materials
- Familiarity with various communication channels, including chat and email
- Commitment to continuous learning and improvement in customer service skills
- Strong organizational skills for working collaboratively with teams

#Nonprofit #CustomerSupport #CareerGrowth #RemoteWork #LifeSciences

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.