Employer Industry: Nonprofit Biological Resources and Standards Organization

Why consider this job opportunity:
- Salary up to $50,000 annually
- Opportunity for career advancement and recognition within a mission-focused organization
- Comprehensive medical coverage and additional benefits, including fitness and cell phone subsidies
- Work-life balance with paid holidays and PTO
- Contribute to critical life science research that improves and saves lives
- Flexibility to work remotely with occasional site visits

What to Expect (Job Responsibilities):
- Respond to inbound customer inquiries via phone, email, and online chat, ensuring high professionalism and empathy
- Process orders and manage domestic distribution, addressing inquiries related to permits, shipping, and order tracking
- Record customer inquiries and issues for data reviews and potential improvements with cross-functional teams
- Provide support for basic product inquiries using available resources and escalate complex issues as necessary
- Maintain up-to-date knowledge of current products, services, and policies within the organization

What is Required (Qualifications):
- High school diploma and 2-5 years of customer service experience or equivalent experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM, ERP, and phone systems
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Previous experience in a related field, particularly in customer service
- Familiarity with product documentation and training materials
- Commitment to continuous learning and improvement in customer service skills
- Experience working collaboratively with cross-functional teams
- Basic understanding of life sciences or biology

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